Contact Us
We'd love to hear from you. Whether you have a question about a bank charge, want to report an incorrect identification, or have feedback about the site, we're here to help.
General Inquiries
Have a question about a charge we identified? Want to know more about how the service works? Send us an email and we'll get back to you.
We typically respond within 24–48 hours.
Report an Incorrect Identification
If a lookup identified a charge incorrectly, or one of our guides gets something wrong, please let us know. Include the following in your email:
- The descriptor text you looked up, or the URL of the guide
- What information is incorrect
- What the correct information should be (if you know)
Business Inquiries
For partnership opportunities, advertising inquiries, or press requests, please email us with "Business" in the subject line.
Common Questions
How quickly will I get a response?
We aim to respond to all inquiries within 24–48 business hours. Response times may be longer on weekends and holidays.
Can you help me dispute a charge?
While we can help you identify what a charge is, we cannot directly dispute charges on your behalf. For disputes, contact your bank or card issuer directly.
How do I report a fraudulent charge?
If you believe a charge is fraudulent, contact your bank immediately to freeze the card and initiate a dispute. You can also report fraud to the FTC at reportfraud.ftc.gov.