What is "ASOS" on my bank statement?
ASOS is a legitimate online fashion retailer charge for clothing, shoes, and accessories.
Merchant: ASOS | Category: Shopping
What Is This Charge?
A charge from ASOS reflects a purchase at ASOS, the online fashion retailer founded in 2000 in London, England. ASOS is an e-commerce clothing business, not a bank, and it sells apparel, shoes, accessories, and beauty items through its website and app. ASOS does not operate traditional retail stores in the United States, so a card charge usually comes from an online order, a replacement item, or a shipping-related adjustment. The merchant name on your statement can also include ASOS branding plus a location or web reference.
Why Does This Charge Appear on My Statement?
This charge appears when you place an order on ASOS.com or in the ASOS app and the payment is captured at checkout or when the order ships. It can also appear if you bought an item during a sale, used a gift card plus a card for the remaining balance, or paid for expedited shipping. A second charge can appear if ASOS splits an order into multiple shipments and processes each shipment separately. A pending authorization can also show up before the final posted amount replaces it.
Typical Charge Amounts
Most ASOS purchases are one-time retail charges, and many orders fall between $25 and $200 depending on the number of items and shipping speed. Small accessory orders can post around $15 to $40, while larger clothing orders often land between $60 and $180. If ASOS places a card authorization hold, the pending amount is often equal to the full order total, such as $48.00, $79.99, or $124.50. ASOS does not charge a monthly membership fee for standard shopping accounts.
Common Variations
ASOS ASOS.COM ASOS* ASOS LONDON ASOS ONLINE ASOS.COM LONDON ASOS*LONDON ASOS 800-283-7488 ASOS UK ASOS ORDER ASOS RETAIL
Is This Charge Legitimate?
A legitimate ASOS charge should match a recent order confirmation email from ASOS and the last four digits of the card used. Check your ASOS account at https://www.asos.com/ and open Orders to compare the item total, shipping fee, and tax with the statement amount. If the charge is pending, it may change slightly when the final transaction posts because of currency conversion, split shipments, or shipping adjustments. If you do not recognize the charge, contact ASOS customer care through the Help section on the website and review your email for an order receipt.
How to Dispute or Cancel
1. Sign in to your ASOS account and open the order details to see whether the item has shipped, because shipped orders usually cannot be canceled. 2. Use the ASOS Help Center at https://www.asos.com/customer-care/ or the app support flow to request a cancellation, return, or refund. 3. If the charge is unauthorized, call your bank or card issuer right away and start a card dispute while you contact ASOS support. 4. Keep the order number, receipt email, and screenshots of the statement line, because those records help both ASOS and your bank review the claim. ASOS return policies can vary by region, but many items are returnable within 28 days of delivery if they are unworn and in original condition.
Frequently Asked Questions
Why does my ASOS charge show as ASOS*LONDON?
ASOS often includes its London headquarters or processing location in the card descriptor, so ASOS*LONDON usually points to a real ASOS online order. The charge should match a recent email receipt, order number, or shipment notice from ASOS. If you see a pending amount first, the final posted amount can still change slightly after shipping or currency conversion.
How do I cancel my ASOS order?
Log in to your ASOS account, open Orders, and check whether the item is still marked as processing. If it has not shipped, use the cancellation or help option in the order page or contact ASOS support through https://www.asos.com/customer-care/. If the order already shipped, you usually need to return it after delivery under ASOS's return policy.
Why is my ASOS charge a different amount than expected?
ASOS charges can differ from the first amount you saw because of split shipments, shipping fees, tax, or currency conversion. A pending authorization may also show the full order total before the final posted charge settles. If you used a discount code or returned part of the order, the final amount can be lower than the original checkout total.
Does ASOS charge a monthly fee?
No, ASOS is a retail merchant and standard shopping accounts do not have a monthly subscription fee. Charges from ASOS usually come from a one-time clothing, shoe, or accessory purchase. If you see repeated charges, review your order history and check whether multiple shipments or separate purchases were processed.
How long do ASOS refunds take?
ASOS refunds usually begin after the return is received and processed, and the timing depends on the payment method and your bank. Card refunds often take several business days to appear after ASOS approves them. Keep your return tracking number and refund email so you can confirm the status with both ASOS and your card issuer.
Similar Charges
- ASOS
- ASOS.COM
- ASOS*
- ASOS LONDON
- ASOS ONLINE