What is "CARE.COM" on my bank statement?
CARE.COM is a legitimate Care.com subscription or service charge for finding childcare, eldercare, or household help.
Merchant: Care.com | Category: Services
Is This Charge Legitimate?
Yes. CARE.COM is a legitimate charge from Care.com, a well-known service for finding caregivers, babysitters, nannies, pet care, and household help. If you or someone in your household created a Care.com account, this charge is usually tied to a membership, background-check fee, or a booking-related service. If you do not use Care.com, verify it right away because the charge may still be from a family member or an old subscription.
What Is CARE.COM?
Care.com is a consumer services company in the caregiving and household-help industry that connects families with caregivers and workers for childcare, senior care, pet care, tutoring, and housekeeping. The company operates the Care.com platform, where users can search profiles, message providers, and purchase membership access or related services. Depending on how the payment was processed, the bank statement may show a shortened descriptor like CARE.COM rather than a detailed order description. Charges can come from monthly membership plans, premium access, or one-time service fees tied to the platform.
Why This Charge Appears on Your Statement
This charge usually appears when a Care.com membership renews, a free trial converts to a paid plan, or a user pays for access to contact caregivers. It can also show up after a background check, booking fee, or other paid feature on the platform. Common amounts are often monthly subscription-style charges, though the exact total depends on the plan or service purchased. If you see the same charge every month, it is likely an auto-renewing membership rather than a one-time purchase.
How to Verify This Charge
Log in to your Care.com account and check your membership, billing, and payment history for a matching charge date and amount. Review the email address associated with the account for receipts, renewal notices, or free-trial conversion messages from Care.com. Ask other adults in your household whether they signed up for caregiver search, babysitting, eldercare, or pet-care services using your card. If you have multiple email addresses, search each one for Care.com confirmations or invoices.
What to Do If You Don't Recognize It
First, confirm that a spouse, partner, roommate, or family member did not create the account or use your card for a subscription. Next, contact Care.com support through your account or their help center to ask for the billing details and cancellation status. If the charge is unauthorized, cancel the membership immediately and request a refund if eligible. If Care.com cannot resolve it or you believe the payment was fraudulent, contact your bank or card issuer to dispute the charge and block future billing.
Frequently Asked Questions
What is the CARE.COM charge on my bank statement?
CARE.COM is usually a charge from Care.com for a membership, subscription renewal, or paid access to caregiver services. It may also be tied to a background check or booking-related fee. Check your Care.com account and email receipts to match the amount and date.
Is CARE.COM a scam or legitimate charge?
CARE.COM is a legitimate charge from the Care.com platform. The charge is usually valid if someone in your household signed up for childcare, eldercare, pet care, or housekeeping services. If you do not recognize it, verify the account before assuming fraud.
Why was I charged by CARE.COM?
You were likely charged because a subscription renewed, a free trial ended, or you paid for access to contact caregivers. Some users also see charges for background checks or other platform services. Review your account billing page to see the exact reason.
How do I cancel or get a refund from CARE.COM?
Log in to your Care.com account, go to membership or billing settings, and turn off auto-renew if needed. Then contact Care.com support to ask whether a refund is available for the most recent charge. If the charge was unauthorized, also contact your bank to start a dispute.
Why does CARE.COM appear twice on my statement?
It may be a membership charge plus a separate fee, such as a background check or another service purchase. It can also happen if a renewal and a new transaction post close together. Compare both entries with your Care.com billing history to see whether they are different charges.
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