What is "CHICK-FIL-A" on my bank statement?

CHICK-FIL-A is a legitimate charge from the Chick-fil-A fast-food restaurant chain for food or drinks.

Merchant: Chick-fil-A | Category: Fast Food

What Is This Charge?

A charge from Chick-fil-A reflects a purchase at a Chick-fil-A restaurant, drive-thru, or through the Chick-fil-A mobile app. Chick-fil-A operates over 3,000 restaurants across the United States, known for chicken sandwiches, nuggets, and waffle fries. All Chick-fil-A locations are closed on Sundays, so legitimate charges will never post on a Sunday.

Why Does This Charge Appear on My Statement?

Chick-fil-A charges appear when you pay with a credit or debit card at the restaurant counter, drive-thru, or via the Chick-fil-A One app for mobile orders. Catering orders placed through Chick-fil-A's catering service will also appear. Some locations now offer delivery through the Chick-fil-A app or third-party services like DoorDash — app-based delivery shows as Chick-fil-A, while third-party delivery shows under that service's name.

Typical Charge Amounts

Individual meals typically cost $8 to $14. A chicken sandwich combo runs about $9 to $11. Family meals and catering trays range from $30 to $200+. Kids' meals are $4 to $6. Breakfast items range from $3 to $8. If you see a charge significantly higher than $20 for a single transaction, it may be a catering order or a meal for multiple people.

Common Variations

Charges may appear as CHICK-FIL-A, CFA, CHICK-FIL-A #12345, or CHICKFILA followed by a store number and city. Mobile app orders may display slightly differently. Catering orders may show as CHICK-FIL-A CATERING.

Is This Charge Legitimate?

Check the Chick-fil-A One app for your order history and receipts if you have an account. The app records all purchases made through it and any transactions where you scanned your Chick-fil-A One QR code. Verify the date (remember, Chick-fil-A is closed Sundays), location, and amount. If a charge appears on a Sunday, it's likely a delayed posting from a Saturday transaction.

How to Dispute or Cancel

For order issues, contact the specific Chick-fil-A restaurant location directly — each is independently operated. You can also submit feedback through the Chick-fil-A app or at chick-fil-a.com/contact. For catering order cancellations, contact the restaurant at least 24 hours before the scheduled pickup or delivery. For unauthorized charges, dispute through your bank.

Frequently Asked Questions

Why do I see a Chick-fil-A charge on a Sunday?

All Chick-fil-A restaurants are closed on Sundays. If you see a charge posting on a Sunday, it's almost certainly a delayed posting from a Saturday transaction. Banks often batch-process transactions, and Saturday evening purchases may not post until Sunday or Monday. This is normal and does not indicate fraud.

What is Chick-fil-A One and why is it charging my card?

Chick-fil-A One is their mobile app and rewards program. If you placed a mobile order through the app, your saved payment method is charged when you submit the order. The app stores your payment information for future orders. To remove your card, go to the app's Account settings and delete your saved payment method.

How do I get a refund from Chick-fil-A for a wrong order?

Contact the specific restaurant location where the order was placed. Each Chick-fil-A is independently operated by a franchise owner. You can call the restaurant directly, visit in person, or submit a complaint through the Chick-fil-A app. Most operators will refund or replace incorrect orders promptly.

Why was I charged twice by Chick-fil-A?

Duplicate charges typically happen when a card reader has a connection issue and processes the transaction twice, or when a pre-authorization hold and the final charge both appear temporarily. Pre-authorization holds usually drop off within 1-3 business days. If a genuine double charge occurred, contact the restaurant with both receipt details for a refund.

Does Chick-fil-A charge for catering when I place the order or when I pick it up?

Chick-fil-A catering orders are typically charged when the order is placed, not at pickup. For large catering orders, you may see a pre-authorization hold followed by the final charge. Cancellation policies vary by location, but most require at least 24 hours' notice for a full refund on catering orders.