What is "ECOBEE" on my bank statement?
ECOBEE is usually a legitimate charge from ecobee for smart home devices, accessories, or a subscription.
Merchant: ecobee | Category: Shopping
What Is This Charge?
A charge from ecobee reflects a purchase at ecobee, the smart home company founded in 2007 that sells thermostats, sensors, cameras, and related accessories. ecobee is an online-first merchant, so it does not have a public retail store count like a chain store, and most charges come from its website or app-based sales. The company is in the Smart Home category, and statement entries often appear when a customer buys hardware, renews a service, or pays for a device add-on. A legitimate ecobee charge usually matches a recent order confirmation, subscription renewal, or replacement part purchase.
Why Does This Charge Appear on My Statement?
This charge appears when you buy an ecobee product on ecobee.com, in the ecobee app, or through a linked retailer checkout that routes billing through ecobee. It also appears when a subscription or service renewal processes automatically after a free trial or monthly billing cycle ends. A charge can post after you order a thermostat, room sensor, smart camera, or accessory, and it can also post when ecobee places a temporary authorization hold before the final amount settles. If the amount looks unfamiliar, check your email for an ecobee receipt and compare the posting date with your order date.
Typical Charge Amounts
Typical ecobee charges often start around $9.99 for a monthly service or add-on and can run to $49.99 for accessories and smaller devices. Smart thermostat purchases commonly fall in the $149.99 to $249.99 range, depending on the model and bundle. Temporary card holds can appear as $1.00, $5.00, or a pending amount near the full order total before the final charge posts. Shipping, tax, and subscription renewals can make the posted amount differ by $3 to $25 from the price shown at checkout.
Common Variations
ECOBEE ECOBEE* ECOBEE INC ECOBEE.COM ECOBEE CA ECOBEE 800-434-8400 ECOBEE*ORDER ECOBEE*SUBSCRIPTION ECOBEE*TORONTO ON ECOBEE*WWW.ECOBEE.COM
Is This Charge Legitimate?
A legitimate ecobee charge should match a recent order, subscription renewal, or device purchase in your ecobee account history. First, sign in at https://www.ecobee.com and open your order or subscription records to compare the amount and date. Second, check the ecobee app on iOS or Android for active services, connected devices, and billing notices. Third, look for a receipt email from ecobee and confirm the last four digits of the card used. If the charge still does not match, call ecobee support at 1-877-932-6233 or 1-800-434-8400 and ask for the transaction details.
How to Dispute or Cancel
1. Log in to your ecobee account and open the billing, subscription, or order section to identify the charge. 2. Cancel any recurring service in the ecobee app or on the website before the next renewal date if you do not want future billing. 3. Contact ecobee support at 1-877-932-6233 or 1-800-434-8400 and request a refund, cancellation confirmation, or order review. 4. If the merchant cannot resolve it, contact your bank or card issuer and file a dispute using the statement descriptor, date, and amount. 5. Keep screenshots, receipts, and email confirmations because banks usually ask for proof before reversing a charge. ecobee returns and refunds depend on the product and purchase channel, so review the original order terms before sending anything back.
Frequently Asked Questions
Why does my ecobee charge show as ECOBEE*?
ECOBEE* usually means the merchant is using a card-processing descriptor that includes a prefix for the order type or billing channel. The asterisk often appears when the charge comes from ecobee.com, a subscription renewal, or a support-related transaction. Compare the amount with your ecobee receipt and account history before assuming it is fraud.
How do I cancel my ecobee subscription?
To cancel an ecobee subscription, sign in to your ecobee account on the website or in the app and open the billing or subscription settings. Turn off auto-renew before the next billing date, then save the confirmation screen or email. If you cannot find the option, call ecobee support at 1-877-932-6233 or 1-800-434-8400 and ask them to stop recurring billing.
Why is my ecobee charge a different amount than expected?
The amount can differ because ecobee may add tax, shipping, or a temporary authorization hold before the final charge posts. A pending card hold can be $1.00, $5.00, or close to the full order total, and the final settled amount may be higher or lower by a few dollars. Check whether the charge is pending or posted, then compare it with the checkout receipt and subscription terms.
Does ecobee charge monthly fees?
ecobee can charge monthly fees for certain services, subscriptions, or add-ons, and those charges usually appear as recurring card transactions. A typical monthly amount is around $9.99, but the exact price depends on the plan or feature you selected. Review your account billing page to see whether auto-renew is active.
What should I do if I do not recognize an ecobee charge?
If you do not recognize an ecobee charge, first check your email for a receipt and then sign in to your ecobee account to review orders and subscriptions. If nothing matches, call ecobee support at 1-877-932-6233 or 1-800-434-8400 and ask for the transaction reference. If the merchant cannot verify it, contact your bank and start a card dispute right away.
Similar Charges
- ECOBEE
- ECOBEE*
- ECOBEE INC
- ECOBEE.COM
- ECOBEE CA