What is "ETSY.COM" on my bank statement?
ETSY.COM is usually a legitimate Etsy marketplace purchase from independent sellers.
Merchant: Etsy | Category: Shopping
What Is This Charge?
A charge from Etsy reflects a purchase at Etsy, an online marketplace founded in 2005 that connects buyers with independent sellers. Etsy does not operate physical retail stores, so the charge usually comes from an order placed on Etsy.com or in the Etsy app. Etsy sells handmade goods, vintage items, craft supplies, and personalized products. A statement line like ETSY.COM usually means the payment was processed by Etsy for a specific shop order.
Why Does This Charge Appear on My Statement?
This charge appears when you buy an item from an Etsy seller and the payment is processed through Etsy's checkout system. It can also appear when you buy a digital download, place a custom order, or pay for shipping on a marketplace purchase. Some charges appear after an order ships or after a seller completes a payment capture, so the statement date can differ from the order date. A descriptor with a phone number or shop name usually means the charge was routed through a specific Etsy seller account.
Typical Charge Amounts
Etsy charges usually match the item price plus shipping and sales tax, so many transactions fall between $8 and $75. Custom gifts, wedding items, and larger craft orders often range from $25 to $200. Digital downloads are often priced at $2 to $20, and some sellers place a temporary authorization hold for $1 to verify the card. Etsy does not charge a monthly membership fee for normal marketplace shopping, so recurring charges usually point to a separate seller subscription or a repeated order.
Common Variations
ETSY.COM ETSY.COM* ETSY.COM 718-855-7955 ETSY*SHOPNAME ETSY.COM/CHARGES ETSY*SELLERNAME ETSY*HANDMADE ETSY*DIGITAL ETSY*CUSTOMORDER ETSY*123456789
Is This Charge Legitimate?
Check your Etsy account at https://www.etsy.com/your/purchases and compare the order total, seller name, and purchase date to the statement charge. Open the Etsy app or website and review your order history, because legitimate Etsy charges usually match a recent checkout, shipping label, or digital download. If you do not recognize the charge, contact Etsy Support through https://help.etsy.com and ask for the order details tied to the descriptor. If the charge still looks wrong, call the number shown on the statement descriptor, such as 718-855-7955, and ask for the merchant reference number.
How to Dispute or Cancel
1. Log in to Etsy and open Your Purchases to find the exact order tied to the charge. 2. Contact the seller first if the item is late, damaged, or different from the listing, because many Etsy sellers handle refunds directly. 3. If the seller does not resolve it, open a case with Etsy Support at https://help.etsy.com and keep screenshots, order numbers, and message history. 4. If the charge is unauthorized, contact your bank or card issuer right away and start a dispute while Etsy investigates. Etsy's return policy depends on the individual shop, so check the listing and shop policies before requesting a refund.
Frequently Asked Questions
Why does my Etsy charge show as ETSY.COM*?
ETSY.COM* usually means the payment was processed through Etsy's checkout system and the asterisk is part of the merchant descriptor. It often appears when the seller name is attached to the charge, such as ETSY*SHOPNAME, or when the card network shortens the billing line. The charge is usually legitimate if it matches a recent Etsy order, digital download, or custom item purchase.
How do I cancel my Etsy subscription?
Etsy does not have a standard buyer subscription for shopping, so most people cannot cancel Etsy like a streaming service. If you subscribed to a seller's email list, a digital membership, or a third-party service sold through Etsy, cancel it through that seller's instructions or account settings. For marketplace purchases, you usually need to cancel the order with the seller before it ships.
Why is my Etsy charge a different amount than expected?
The amount can differ because Etsy charges shipping, sales tax, or currency conversion on top of the item price. Some sellers also add separate fees for personalization, rush processing, or upgraded shipping. A temporary $1 authorization hold can also appear before the final charge posts.
Can Etsy charges be for digital downloads?
Yes, Etsy charges can be for digital downloads such as printable art, templates, planners, and craft files. These purchases often post as small one-time charges, and the descriptor may still show ETSY.COM or ETSY*SHOPNAME. Check your Etsy account purchase history to confirm whether the item was delivered digitally.
What should I do if I do not recognize an Etsy charge?
First, sign in to https://www.etsy.com/your/purchases and look for an order that matches the amount and date. Next, check whether a family member used your card for a gift, custom order, or digital file. If nothing matches, contact Etsy Support at https://help.etsy.com and then call your bank to dispute the charge.
Similar Charges
- ETSY.COM
- ETSY.COM*
- ETSY.COM 718-855-7955
- ETSY*SHOPNAME
- ETSY.COM/CHARGES