What is "EUFY*" on my bank statement?
EUFY* is usually a legitimate charge from eufy for smart home devices, accessories, or a related service.
Merchant: eufy | Category: Shopping
What Is This Charge?
A charge from eufy reflects a purchase of smart home devices, accessories, or a related service from eufy, the consumer brand owned by Anker Innovations, which was founded in 2011. eufy sells products such as robot vacuums, security cameras, video doorbells, baby monitors, and smart sensors. The charge usually appears when you buy directly from eufy.com, the eufy Security app, or an authorized online store. The merchant is a smart home retailer, and the statement descriptor often includes the eufy brand name plus a region or order code.
Why Does This Charge Appear on My Statement?
This charge appears after you place an order for a device, accessory, or replacement part through eufy’s website or app. It can also appear after a subscription purchase, such as cloud video storage for a security camera, or after an automatic renewal tied to a service plan. A pending authorization can show up first when eufy verifies your card before shipping the item. If you bought a bundle, the statement line may reflect the full order total rather than each item separately.
Typical Charge Amounts
Typical eufy charges often range from $19.99 for accessories and replacement parts to $299.99 for mid-range smart home devices. Security cameras and video doorbells commonly fall between $39.99 and $199.99, while robot vacuums can cost $199.99 to $799.99 depending on the model. Cloud storage or app-related service plans are often billed at $2.99, $9.99, or $29.99 per month, depending on the plan length and camera count. A temporary card authorization may appear as $1.00, $0.00, or a small pending hold before the final charge posts.
Common Variations
EUFY* EUFY*1234 EUFY HOME EUFY SMART HOME EUFY*US EUFY*ANKER EUFY*ORDER EUFY*CA EUFY*UK EUFY*EU
Is This Charge Legitimate?
A legitimate eufy charge should match a recent order confirmation email, app receipt, or shipping notice from eufy.com. Check the eufy Security app or the order history on the official eufy website at https://www.eufy.com to confirm the amount, date, and product name. If the charge is unfamiliar, compare the descriptor to your household purchases and look for a matching tracking number or invoice number. If you still cannot verify it, contact eufy support through the official help center at https://support.eufy.com before assuming fraud.
How to Dispute or Cancel
1. Review your eufy order history and confirm whether the charge matches a recent purchase, renewal, or authorization hold. 2. Contact eufy support through https://support.eufy.com and use the contact options shown for your region. 3. If the item is unopened, ask for a return or cancellation immediately, because return windows are often time-sensitive and may require original packaging. 4. If the charge is unauthorized, call the number on the back of your card and start a bank dispute at the same time so the issuer can block future charges and investigate the transaction. 5. Save screenshots, emails, and tracking details, because your bank may ask for proof that you tried to resolve the issue with the merchant first.
Frequently Asked Questions
Why does my eufy charge show as EUFY*1234?
The code after EUFY* is usually an order number, region code, or internal merchant reference that helps eufy identify the transaction. A descriptor like EUFY*1234 often appears after an online purchase, a subscription renewal, or a pending card authorization. Compare the amount and date with your eufy order confirmation, because the trailing numbers are not usually the product name.
How do I cancel my eufy subscription?
Log in to your eufy account, open the subscription or service plan section, and turn off auto-renew if that option is available. If you subscribed through the eufy app, check the app’s billing settings and the original receipt email for the cancellation path. If you cannot find the setting, contact eufy support at https://support.eufy.com and ask for written confirmation that renewal has been stopped.
Why is my eufy charge a different amount than expected?
The amount can differ because eufy may place a temporary authorization hold before the final charge posts, and the hold can be $1.00 or another small amount. The final total can also change if you bought a bundle, added shipping, used tax, or purchased a subscription plan with a different billing cycle. If the charge still does not match your receipt, compare the invoice line by line and contact support before filing a dispute.
Does eufy charge monthly fees for cameras?
eufy cameras can work without a monthly fee, but optional cloud storage or service plans may create recurring charges. Those plans are commonly billed monthly or annually, and the statement may show a small recurring amount instead of a one-time device purchase. Check your app settings and billing email to see whether a plan is active on your account.
Can I return a eufy device if I was charged twice?
Yes, but first confirm whether one charge is a temporary authorization hold and the other is the final posted transaction. If both charges are real, contact eufy support with your order number, screenshots, and bank statement so they can review the duplicate billing. If the merchant does not resolve it quickly, ask your bank to open a card dispute for the duplicate charge.
Similar Charges
- EUFY*
- EUFY*1234
- EUFY HOME
- EUFY SMART HOME
- EUFY*US