What is "FIVE GUYS" on my bank statement?
FIVE GUYS is a legitimate charge from the Five Guys burger restaurant chain.
Merchant: Five Guys | Category: Food Delivery
What Is This Charge?
A charge from Five Guys reflects a purchase at the Five Guys burger restaurant chain. Five Guys was founded in 1986 in Arlington, Virginia, and it operates more than 1,700 locations worldwide. The company is a fast food restaurant brand that sells burgers, fries, hot dogs, milkshakes, and soft drinks. A bank statement descriptor with this name usually means an in-store, drive-thru, or pickup meal purchase.
Why Does This Charge Appear on My Statement?
This charge appears when you pay for food at a Five Guys location using a debit card, credit card, or mobile wallet. It can also appear after a tap-to-pay purchase, a card-not-present order, or a tip adjustment if the location finalizes the transaction after the meal. Some statements show the store number or city name because the payment terminal sends the local restaurant identifier with the charge. A pending authorization can also post later as the final settled amount.
Typical Charge Amounts
Most Five Guys transactions are meal purchases in the $10 to $30 range for one person. A burger, fries, and drink often totals about $15 to $22 before tax and tip. Family or group orders can reach $35 to $60, especially when multiple burgers, large fries, and milkshakes are included. A temporary card authorization may show as $1.00, $5.00, or the full estimated ticket amount before the final charge posts.
Common Variations
FIVE GUYS FIVE GUYS #1234 FIVE GUYS 1234 CITY ST FIVE GUYS BURGER AND FRIES FIVE GUYS 0456 FIVE GUYS 0456 AUSTIN TX FIVE GUYS 7890 STORE 7890
Is This Charge Legitimate?
A Five Guys charge is usually legitimate if you recently bought food at one of its restaurants. You can verify the purchase by checking your receipt, your email receipt if you ordered through a delivery app, or your card history in Apple Pay, Google Pay, or your bank app. You can also compare the posted amount with the menu prices on https://www.fiveguys.com and the location details on the store finder at https://restaurants.fiveguys.com. If you do not recognize the charge, call Five Guys customer support at 1-866-345-4897 and ask for the store name, date, and terminal reference.
How to Dispute or Cancel
1. First, match the charge to a recent meal, pickup order, or delivery order from Five Guys. 2. Second, contact the restaurant or Five Guys customer support at 1-866-345-4897 and ask for a receipt reprint or transaction lookup. 3. Third, if the charge is wrong, request a refund from the merchant and keep the case number or email confirmation. 4. Fourth, contact your bank or card issuer and start a card dispute if the merchant cannot resolve it, because most banks require you to report unauthorized charges quickly. 5. Five Guys does not use a subscription model for standard restaurant purchases, so there is usually nothing to cancel unless the charge came from a third-party delivery or ordering app.
Frequently Asked Questions
Why does my Five Guys charge show as FIVE GUYS #1234?
That format usually means the restaurant sent its store number with the card transaction. The number identifies the specific Five Guys location where you paid, and the bank often adds the city or street name if the terminal includes it. It is common for fast food purchases to post with a store code instead of only the brand name.
How do I cancel my Five Guys subscription?
Five Guys does not normally sell a subscription for burgers, fries, or drinks, so there is usually nothing to cancel. If the charge came from a delivery app, catering order, or loyalty-related third-party service, cancel it inside that app and save the confirmation screen. If you still see repeated charges, call 1-866-345-4897 and ask the merchant to identify the source.
Why is my Five Guys charge a different amount than expected?
The final amount can differ because tax, tip, delivery fees, or a card authorization hold may change the posted total. A restaurant may authorize a higher amount first and then settle for the exact final ticket after the order closes. If you ordered through a delivery platform, the app may also add service fees that do not appear on the menu price.
Can a Five Guys charge be from a delivery app?
Yes, a Five Guys charge can appear after you order through a delivery app or a third-party ordering site. In that case, the descriptor may still show Five Guys, but the final amount can include delivery fees, service fees, and taxes. Check the app receipt and compare it with the bank statement before you dispute the charge.
What should I do if I do not recognize a Five Guys charge?
Check your recent receipts, shared card activity, and mobile wallet history first. Then call Five Guys at 1-866-345-4897 and ask for the store, date, and amount tied to the transaction. If the merchant cannot verify it, contact your bank immediately and file a dispute for an unauthorized card charge.
Similar Charges
- FIVE GUYS
- FIVE GUYS #1234
- FIVE GUYS 1234 CITY ST
- FIVE GUYS BURGER AND FRIES
- FIVE GUYS 0456 AUSTIN TX