What is "MICROSOFT STORE" on my bank statement?
MICROSOFT STORE is a legitimate charge from Microsoft for apps, software, hardware, or digital subscriptions.
Merchant: Microsoft Store | Category: Shopping
What Is This Charge?
A charge from Microsoft Store reflects a purchase at Microsoft’s retail and digital storefront, which Microsoft launched in 2009 and operates through online sales and a limited number of physical locations. Microsoft is a technology company founded in 1975, and Microsoft Store sells apps, software, games, hardware, and digital subscriptions. The charge is usually tied to a Microsoft account purchase, a device order, or a recurring service linked to Xbox, Windows, or Microsoft 365. A Microsoft Store descriptor is legitimate when the amount matches a recent purchase, renewal, or authorization from your Microsoft account.
Why Does This Charge Appear on My Statement?
This charge appears when someone used a Microsoft account to buy an app, game, device, accessory, or subscription. It also appears when a free trial converts to a paid plan, such as Microsoft 365, Xbox Game Pass, or a cloud storage add-on. A charge can post after a digital purchase is completed instantly, or after a pre-order, backorder, or shipment is processed. A temporary authorization can also appear before the final amount posts, especially for card verification or split shipments.
Typical Charge Amounts
Microsoft Store charges often start at $0.99 for low-cost apps, $9.99 for monthly digital subscriptions, and $19.99 to $19.99 for many game add-ons or accessories. Microsoft 365 Personal is commonly $69.99 per year in the United States, and Microsoft 365 Family is commonly $99.99 per year in the United States. Xbox Game Pass Core is commonly $9.99 per month, and Xbox Game Pass Ultimate is commonly $16.99 per month. A temporary card authorization can be $1.00, $0.00, or a small pending amount before the final charge posts.
Common Variations
MICROSOFT STORE MICROSOFT*STORE MSFT STORE MICROSOFT STORE 800-642-7676 MICROSOFT*XBOX MICROSOFT*MSBILL.INFO MICROSOFT*SUBSCRIPTION MSFT*STORE ONLINE MICROSOFT STORE REDMOND WA MICROSOFT STORE #0000
Is This Charge Legitimate?
A Microsoft Store charge is legitimate if you or someone in your household used your Microsoft account to buy software, hardware, or a subscription. Check your purchase history at https://account.microsoft.com/billing/orders and compare the date, amount, and item name with the statement charge. Review active subscriptions at https://account.microsoft.com/services to see whether Microsoft 365, Xbox, or another service renewed automatically. If you do not recognize the charge, call Microsoft Support at 800-642-7676 and ask for the merchant reference tied to the transaction.
How to Dispute or Cancel
1. Sign in to https://account.microsoft.com/services and cancel the subscription if the charge is recurring. 2. Review the order at https://account.microsoft.com/billing/orders and check whether the item was delivered, downloaded, or refunded. 3. Contact Microsoft Support at 800-642-7676 if the charge is wrong, duplicate, or tied to an unauthorized account. 4. If Microsoft does not resolve it, file a dispute with your bank or card issuer and include the order number, date, and amount. 5. Microsoft’s digital refund decisions depend on the product type, and many digital purchases are handled through account support rather than a physical return window.
Frequently Asked Questions
Why does my Microsoft Store charge show as MICROSOFT*STORE?
MICROSOFT*STORE is a standard Microsoft billing descriptor for a purchase made through Microsoft’s store or account billing system. It usually means an app, game, device, or subscription was bought with a Microsoft account, and the star symbol is just part of the merchant formatting.
How do I cancel my Microsoft Store subscription?
Sign in to https://account.microsoft.com/services, find the active subscription, and choose Cancel or Turn off recurring billing. Microsoft commonly uses this page for Microsoft 365, Xbox Game Pass, and other recurring services, and the cancellation takes effect based on the plan’s billing cycle.
Why is my Microsoft Store charge a different amount than expected?
The amount can differ because Microsoft may place a temporary authorization before the final charge posts, or because tax, shipping, or a split shipment was added later. A subscription renewal can also post at the current plan price, which may be higher than the original signup price.
Can Microsoft Store charges be from Xbox purchases?
Yes, Xbox purchases often bill through Microsoft Store descriptors because Xbox games, add-ons, and subscriptions are tied to the same Microsoft account billing system. A charge labeled MICROSOFT*XBOX or MICROSOFT STORE can come from a game, downloadable content, or a recurring Xbox service.
How do I check if a Microsoft Store charge is fraudulent?
Start by checking your Microsoft billing history at https://account.microsoft.com/billing/orders and your active services at https://account.microsoft.com/services. If the charge is not listed, call 800-642-7676, change your Microsoft password, and ask your bank to block future card use if you suspect account compromise.
Similar Charges
- MICROSOFT STORE
- MICROSOFT*STORE
- MSFT STORE
- MICROSOFT STORE 800-642-7676
- MICROSOFT*MSBILL.INFO