What is "PETCO" on my bank statement?
PETCO is a legitimate charge from Petco, the pet supplies retailer. It usually means you bought pet food, supplies, or services.
Merchant: Petco | Category: Pet
Is This Charge Legitimate?
Yes. PETCO is a legitimate merchant charge from Petco, the well-known pet supplies retailer. If you shop there or recently bought pet food, toys, medications, grooming, or other pet items, this is usually a real purchase. If you do not recognize it, check whether a family member, roommate, or pet sitter used your card.
What Is PETCO?
Petco Health and Wellness Company, Inc. is a pet retail and services company in the pet supplies industry. Petco sells pet food, treats, toys, litter, grooming products, aquariums, and other pet care items, and in many locations it also offers grooming, training, and veterinary services. On bank statements, PETCO is the shortened merchant descriptor for purchases made in Petco stores, online, or through related services. The exact wording can vary depending on how the payment was processed.
Why This Charge Appears on Your Statement
This charge usually appears after a one-time purchase at a Petco store or on Petco.com. It can also show up for recurring purchases like auto-ship pet food orders, grooming appointments, or other services paid through Petco. The amount is often tied to common pet expenses, so charges may range from small purchases to larger orders for food, litter, or supplies. If you see more than one PETCO charge, it may reflect separate purchases, split orders, or a service deposit and final payment.
How to Verify This Charge
Start by checking your Petco account order history at Petco.com or in the Petco app if you have one. Match the statement date and amount to a recent order, grooming visit, or auto-ship shipment. Look through your email for Petco receipts or appointment confirmations around the same date. Also ask anyone else who may have access to your payment card whether they made a pet-related purchase.
What to Do If You Don't Recognize It
First, confirm that no one in your household, office, or pet care circle used the card at Petco. Next, log in to your Petco account and review recent orders, subscriptions, and service appointments. If you still cannot identify the charge, contact Petco customer service to ask for transaction details and then call your bank or card issuer to report the charge as unrecognized. If the merchant confirms it was not authorized, file a dispute with your bank and monitor your card for additional suspicious activity.
Frequently Asked Questions
What is the PETCO charge on my bank statement?
PETCO is a charge from Petco, the pet supplies and services retailer. It usually means you bought pet food, toys, medications, grooming, or other pet-related items or services.
Is PETCO a scam or legitimate charge?
PETCO is a legitimate merchant charge from Petco. If you shop there or use Petco services, the charge is likely valid. If you do not recognize it, check your order history and ask other card users before disputing it.
Why was I charged by PETCO?
You were likely charged because of a Petco store purchase, online order, auto-ship subscription, or grooming or service appointment. The amount should match a receipt, order confirmation, or appointment record.
How do I cancel or get a refund from PETCO?
Log in to your Petco account and review your orders or subscriptions, then follow the cancellation or return steps shown there. For in-store purchases or services, contact the store or Petco customer service with your receipt or order number to ask about returns or refunds.
Why does PETCO appear twice on my statement?
This can happen if you made two separate purchases, if an online order was split into multiple shipments, or if a service had both an authorization and a final charge. Check your Petco receipts and order history to match each transaction.
Similar Charges
- PETCO*
- PETCO #1234
- PETCO.COM
- PETCO STORE 1234