What is "SHOPIFY*" on my bank statement?
SHOPIFY* usually means a purchase from an online store that uses Shopify's checkout system.
Merchant: Shopify | Category: Payment Processor
Is This Charge Legitimate?
SHOPIFY* is usually legitimate, but it is not a single store or subscription by itself. Shopify is a well-known e-commerce platform and payment processor used by thousands of independent merchants, so the charge typically comes from a separate online shop that used Shopify to process your payment. If you do not recognize the store name or product, the charge should be verified, but the descriptor alone does not indicate fraud.
What Is SHOPIFY*?
Shopify Inc. is a Canadian e-commerce and payment technology company in the online retail industry. It provides the software and checkout tools that many small and mid-sized merchants use to sell products online. On bank statements, SHOPIFY* often appears when a merchant uses Shopify Payments or a Shopify-hosted checkout, and the rest of the descriptor may be shortened or followed by a store name, order code, or location. In other words, Shopify is usually the billing platform, not the actual seller of the item.
Why This Charge Appears on Your Statement
This charge usually appears after you buy something from an independent online store that runs on Shopify. It may be a one-time purchase, a preorder, a shipping charge, or a subscription renewal handled through that store's checkout. Common amounts vary widely because Shopify itself does not set the price; the merchant does. If you see a small test charge or a pending authorization, that can happen when a store verifies your card before final billing.
How to Verify This Charge
First, search your email for order confirmations, shipping notices, or receipts from the date and amount of the charge. Next, check your browser history, shopping apps, and saved passwords to see whether you placed an order on a Shopify-based store. If you have family members or roommates who may have used your card, ask them whether they made a purchase. You can also look for a merchant name in the full transaction details from your bank app, since the visible descriptor may be abbreviated.
What to Do If You Don't Recognize It
Start by checking whether the charge matches a recent online order, subscription, or gift purchase made by someone in your household. If no one recognizes it, contact the merchant shown in the full transaction details or the store associated with the order confirmation email. If you still cannot identify it, call your bank or card issuer right away to report a potentially unauthorized charge and ask about disputing it. If your card may have been compromised, request a replacement card and monitor your account for additional unfamiliar transactions.
Frequently Asked Questions
What is the SHOPIFY* charge on my bank statement?
SHOPIFY* usually means a purchase from an online store that uses Shopify to process payments. Shopify is the platform, while the actual seller is the individual merchant or brand you bought from. Check your email for an order confirmation to identify the store name.
Is SHOPIFY* a scam or legitimate charge?
SHOPIFY* is usually a legitimate charge, but it is not enough by itself to identify the seller. Because many different stores use Shopify, you should match the amount and date to a recent purchase. If nothing matches, contact your bank and review the transaction details.
Why was I charged by SHOPIFY*?
You were likely charged because you bought something from a Shopify-powered store. It could be a one-time order, a subscription renewal, or a shipping-related charge. The merchant name may appear elsewhere in your receipt or bank app.
How do I cancel or get a refund from SHOPIFY*?
You usually need to contact the actual store, not Shopify, because Shopify only processes the payment. Find the merchant name in your receipt or order confirmation and use that store's return or refund policy. If you cannot reach the seller, contact your bank about a dispute.
Why does SHOPIFY* appear twice on my statement?
A Shopify purchase can appear twice if one entry is a temporary authorization and the other is the final posted charge. It can also happen if you placed two separate orders or if a store split items into separate transactions. Compare the dates and amounts to your order history.
Similar Charges
- SHOPIFY*
- SHOPIFY* [STORE NAME]
- SHOPIFY* [ORDER #]
- SHOPIFY.COM*
- SHOPIFY*CA