What is "TST*ORDER" on my bank statement?
TST*ORDER is usually a Toast restaurant charge tied to an order number, not a scam.
Merchant: Toast | Category: Food Delivery
What Is This Charge?
A charge from Toast reflects a restaurant purchase processed through Toast, the point-of-sale company founded in 2011 and used by more than 120,000 restaurant locations in the United States and abroad. TST*ORDER usually means the payment came from a Toast-powered restaurant order, not from Toast selling a product directly to you. The descriptor often includes an order number because the restaurant system attaches the ticket ID to the card charge. In most cases, this is a Food Delivery or Restaurant transaction that matches a dine-in, takeout, pickup, or delivery order.
Why Does This Charge Appear on My Statement?
This charge appears when you pay at a Toast restaurant with a card, mobile wallet, or online checkout tied to the restaurant’s ordering system. It can also appear after you place a pickup order in the restaurant’s app or website and the payment is finalized when the order is closed. A second common scenario is a temporary authorization hold that later posts as the final amount, which can make the statement line look unfamiliar at first. A third scenario is a split or adjusted ticket, where tax, tip, or item substitutions change the final posted amount after the original order is placed.
Typical Charge Amounts
Most TST*ORDER charges are small restaurant purchases in the $8 to $45 range for one meal, coffee, or takeout order. A two-person lunch or dinner often posts between $25 and $70, depending on tax and tip. If the restaurant places a preauthorization hold, the pending amount may be $1.00, $5.00, $25.00, or the estimated order total before the final charge settles. Large catering or group orders can post above $100, especially when the receipt includes multiple entrées, drinks, and service charges.
Common Variations
TST*ORDER TST*ORDER #12345 TST ORDER TST*ORDER-RESTAURANT TST*ORDER* TST*ORDER #000123 TST*ORDER 12345 TST ORDER #12345 TST*ORDER-CAFE TST*ORDER-TOGO
Is This Charge Legitimate?
A TST*ORDER charge is usually legitimate if you recently bought food from a restaurant that uses Toast. Check your email, SMS receipts, delivery app history, and the restaurant’s printed receipt for the exact order number and amount. If you do not recognize the charge, compare the date and amount with recent visits to restaurants, coffee shops, bars, and takeout counters. You can verify the merchant by asking the restaurant directly, and you can also review Toast’s public merchant information at https://pos.toasttab.com/.
How to Dispute or Cancel
1. Call the restaurant first and ask for the order number, receipt, and refund policy because the charge usually belongs to the restaurant, not Toast. 2. If the order was wrong, missing, or canceled, request a refund from the merchant and keep the receipt, order confirmation, and photos of the issue. 3. If you cannot reach the restaurant or the charge is fraudulent, call the number on the back of your card and start a bank dispute right away. 4. If the charge is recurring through a restaurant membership or prepaid plan, cancel it with the merchant before the next billing date and save the cancellation confirmation. 5. If you suspect card theft, freeze the card in your banking app, replace it, and monitor for additional restaurant charges.
Frequently Asked Questions
Why does my Toast charge show as TST*ORDER?
TST*ORDER usually means Toast processed a restaurant payment and the restaurant attached an order number to the card charge. This often happens for dine-in, pickup, delivery, or online orders, and the posted amount may differ from the initial authorization if tax or tip was added later.
How do I cancel my Toast subscription?
Toast is not usually a consumer subscription, so there is often nothing to cancel on your side. If the charge came from a restaurant loyalty plan, meal plan, or recurring food order, cancel it through that restaurant’s app, website, or customer service team and save the confirmation number.
Why is my Toast charge a different amount than expected?
Restaurant charges can change because of tax, tip, item substitutions, delivery fees, or a preauthorization hold that later settles at the final total. If you see a $1.00, $5.00, or higher temporary hold, it may disappear and be replaced by the actual posted amount from the restaurant.
Can TST*ORDER be a delivery order?
Yes, TST*ORDER can come from a delivery or pickup order placed through a Toast-powered restaurant. The order number in the descriptor often matches the ticket in the restaurant system, so checking your delivery app, email receipt, or text confirmation usually identifies the charge.
What should I do if I do not recognize a TST*ORDER charge?
First check recent restaurant visits, receipts, and food delivery apps for the same amount and date. If nothing matches, call the restaurant, then contact your bank to dispute the charge and block the card if you think it was unauthorized.
Similar Charges
- TST*ORDER
- TST*ORDER #12345
- TST ORDER
- TST*ORDER-RESTAURANT
- TST*ORDER*