What is "WAG*" on my bank statement?
WAG* is usually a legitimate charge from Wag!, the dog walking and pet care service.
Merchant: Wag! | Category: Services
Is This Charge Legitimate?
Yes, WAG* is a known legitimate merchant descriptor for Wag!, the pet care and dog walking platform. If you or someone in your household booked a walker, sitter, or other pet service through Wag!, this charge is likely valid. If you do not use Wag!, verify the transaction because the descriptor can be easy to miss or may appear after a booking, tip, or subscription-related charge.
What Is WAG*?
WAG* is the bank statement descriptor used by Wag!, a pet services company in the pet care and on-demand services industry. Wag! connects pet owners with dog walkers, pet sitters, and other care providers through its app and website. Charges may relate to a one-time walk, a recurring service, a membership, or an add-on such as a tip or booking fee. The asterisk in the descriptor is part of the way some card processors format merchant names on statements.
Why This Charge Appears on Your Statement
This charge usually appears after you book a dog walk, pet sitting session, or another service through Wag!. It can also show up if a free trial converted into a paid membership, if you purchased a package of services, or if a tip or adjustment was processed after the original booking. Amounts vary widely depending on the length of the visit, your location, and any extras, so the posted amount may not match the initial estimate exactly. In some cases, a pending authorization may later settle as the final charge under the WAG* descriptor.
How to Verify This Charge
Log into your Wag! account in the app or on the website and review your booking history, membership status, and payment history. Match the statement date and amount to a specific walk, sitting visit, tip, or subscription charge. Check whether another household member, roommate, or family member used your card or logged into your account to book a service. Also search your email for Wag! receipts or booking confirmations around the same date.
What to Do If You Don't Recognize It
First, ask anyone else who may have access to your payment method or Wag! account whether they booked a service. Next, contact Wag! support through the app or website and ask for the transaction details, including the booking date and service type. If Wag! cannot explain the charge or you believe it is unauthorized, contact your bank or card issuer right away to report the transaction and start a dispute. If your card may be compromised, request a replacement card and monitor your account for other unfamiliar charges.
Frequently Asked Questions
What is the WAG* charge on my bank statement?
WAG* is usually a charge from Wag!, the dog walking and pet care service. It may be for a walk, pet sitting, a membership, or an added tip or fee. Check your Wag! account and email receipts to match the amount.
Is WAG* a scam or legitimate charge?
WAG* is generally a legitimate charge from Wag!. If you or someone in your household used Wag! services, the charge is likely valid. If you do not recognize it, verify it with Wag! support and your bank.
Why was I charged by WAG*?
You were likely charged because a pet care service was booked through Wag!. The charge may also be from a subscription, a free trial that converted, or a tip added after the service. Review your booking history to see the exact reason.
How do I cancel or get a refund from WAG*?
Open the Wag! app or website and check your membership or booking details for cancellation options. For a refund, contact Wag! support as soon as possible and provide the transaction date, amount, and booking information. If the charge is unauthorized, contact your bank to dispute it.
Why does WAG* appear twice on my statement?
WAG* may appear twice if one charge was a temporary authorization and the other was the final settled payment. It can also happen if you booked two services or if a tip or adjustment posted separately. Compare the dates and amounts in your Wag! account to confirm.
Similar Charges
- WAG*
- WAG! *
- WAG* PET CARE
- WAG*WAG! SERVICES