What is "ZAPPOS" on my bank statement?
ZAPPOS is a legitimate charge from Zappos, Amazon’s shoe and clothing retailer.
Merchant: Zappos | Category: Shopping
What Is This Charge?
A charge from Zappos reflects a purchase at Zappos.com, Amazon’s shoe and clothing retailer that launched in 1999. Zappos is an online shopping business, not a subscription service, and it does not operate a public chain of retail stores. The company is known for footwear, apparel, handbags, and accessories sold through its website and customer service phone line. A statement line that says ZAPPOS usually means you or someone with access to the card placed an order on Zappos.com or by phone.
Why Does This Charge Appear on My Statement?
This charge appears after an order is placed on Zappos.com, in the Zappos app, or through a phone order with customer service. It can also appear when a card is used for a replacement order, a gift purchase, or a reordered item after a prior return. Some banks show the charge before the package ships, so the statement date can be earlier than the delivery date. A pending authorization can also post later as a final charge if the order is approved.
Typical Charge Amounts
Typical Zappos charges often range from about $25 for socks or basic accessories to $250 for premium shoes and boots. Many standard shoe orders fall between $60 and $180, which is a common price band for sneakers, sandals, and casual footwear. Zappos does not charge a membership fee for normal shopping, and there is no monthly subscription tied to a standard purchase. A temporary card authorization may appear for $1, $0, or the full order amount before the final posted charge settles.
Common Variations
ZAPPOS* ZAPPOS.COM ZAPPOS 800-927-7671 ZAPPOS ONLINE ZAPPOS.COM 800-927-7671 ZAPPOS*ORDER ZAPPOS*LAS VEGAS NV ZAPPOS*ZAPPOS.COM
Is This Charge Legitimate?
A ZAPPOS charge is usually legitimate if you recently bought shoes, clothing, or accessories from Zappos.com. Check your Zappos account at https://www.zappos.com and review the order history, shipping address, and payment method used. If you do not recognize the order, call Zappos customer service at 800-927-7671 and ask for the order number, item list, and shipping destination. You can also compare the statement date with your email receipt to confirm whether the charge matches a real purchase.
How to Dispute or Cancel
Start by logging in to your Zappos account and checking whether the order is still marked as processing, shipped, or delivered. If the order has not shipped, contact Zappos at 800-927-7671 and ask whether cancellation is still possible. If the item arrived, use the return process on https://www.zappos.com and follow the posted return instructions for a refund. If you still believe the charge is unauthorized, file a dispute with your bank or card issuer at the same time and ask them to block future charges tied to the card.
Frequently Asked Questions
Why does my zappos charge show as ZAPPOS*?
ZAPPOS* is a normal merchant descriptor for a purchase made on Zappos.com. The asterisk is often added by the card processor or bank to label the transaction format, and it does not mean the charge is suspicious by itself. Check your Zappos order confirmation email and match the amount, date, and shipping address to confirm the purchase.
How do I cancel my zappos subscription?
Zappos does not sell a standard paid subscription for shopping, so most charges are one-time orders rather than recurring billing. If you want to stop a pending order, log in to your Zappos account and call 800-927-7671 as soon as possible. If the order already shipped, use the return process after delivery and request a refund instead of a cancellation.
Why is my zappos charge a different amount than expected?
A Zappos charge can differ from the expected amount if the order included tax, shipping, a replacement item, or a split shipment. Some banks also show a temporary authorization that later changes to the final posted amount. If the item was backordered or partially shipped, the final total may post in separate charges.
Does Zappos charge before shipping?
Yes, Zappos may place a card authorization before an item ships, and that can appear on your statement as a pending or posted charge. The final charge often posts when the order is processed for shipment, not when the package arrives. If you see a mismatch, compare the charge to the order status in your Zappos account.
What should I do if I do not recognize a Zappos charge?
First, check whether anyone in your household used the card on Zappos.com or by phone. Next, review your Zappos account, email receipts, and shipping history for a matching order. If nothing matches, call Zappos at 800-927-7671 and then contact your bank to dispute the charge and protect the card.
Similar Charges
- ZAPPOS*
- ZAPPOS.COM
- ZAPPOS 800-927-7671
- ZAPPOS ONLINE
- ZAPPOS.COM 800-927-7671