What is "ASANA" on my bank statement?

ASANA is usually a legitimate subscription charge from the Asana project management app.

Merchant: Asana | Category: Subscription

What Is This Charge?

A charge from Asana reflects a purchase at Asana, the project management software company founded in 2008. Asana is a subscription service, not a physical store, and it sells team productivity plans for individuals, small teams, and enterprises. The company does not have retail store locations, so statement entries usually come from an online account or billing profile. Common charges are tied to software access, seat-based billing, or an annual plan renewal.

Why Does This Charge Appear on My Statement?

This charge appears when someone in your household or business starts, renews, or upgrades an Asana plan. It can also appear after a free trial ends and the card on file begins billing automatically. Another common trigger is adding extra users, which can increase the monthly or annual invoice amount. If the card was saved in a work email or team admin account, the charge may be for a shared business workspace rather than a personal subscription.

Typical Charge Amounts

Asana charges often start at $0 for the free plan and then move to paid plans such as $10.99 per user per month when billed annually or about $13.49 per user per month when billed monthly, depending on the plan and billing region. Team and business invoices can be higher because the total is based on the number of seats, so a 5-person plan can bill near $54.95 to $67.45 before tax. Some cards also show a temporary authorization hold of $1.00 or a small verification charge before the first full invoice posts. Annual renewals can post as a single larger charge, such as $131.88 for one user on a yearly plan.

Common Variations

ASANA* ASANA INC ASANA.COM ASANA SUBSCRIPTION ASANA*SAN FRANCISCO CA ASANA*NEW YORK NY ASANA*RENEWAL ASANA*MONTHLY ASANA*ANNUAL ASANA*TEAM PLAN

Is This Charge Legitimate?

A legitimate Asana charge should match an account email, a team workspace, or a subscription receipt from Asana. Check your inbox for billing emails from Asana and review the account at https://asana.com or the billing page inside the app. If you see a charge you do not recognize, confirm whether a coworker, spouse, or assistant used your card to pay for a team plan. You can also compare the statement date and amount with the invoice history in the Asana admin console before assuming fraud.

How to Dispute or Cancel

1. Sign in to Asana and open the billing or subscription settings to cancel the plan before the next renewal date. 2. Save the cancellation confirmation and any invoice PDFs, because those documents help prove the stop date. 3. Contact Asana support through the help center at https://asana.com/guide/help or the official support channels listed in your account if you need billing help. 4. If the charge is unauthorized, contact your bank or card issuer right away and start a card dispute while you keep the merchant cancellation proof. 5. If your bank asks for evidence, provide the statement descriptor, the invoice date, and screenshots showing that no active subscription exists.

Frequently Asked Questions

Why does my Asana charge show as ASANA* or ASANA INC?

Asana uses different billing descriptors depending on the payment processor, billing region, and plan type. ASANA* and ASANA INC usually mean the same merchant, and the extra text often identifies a subscription renewal, team plan, or location tag tied to the invoice.

How do I cancel my Asana subscription?

Log in to Asana, open your workspace settings, and go to Billing or Subscription. Turn off auto-renew, confirm the cancellation, and save the confirmation email. If a company admin controls the account, only that admin can cancel the paid plan.

Why is my Asana charge a different amount than expected?

The amount can change when Asana bills per user, when a free trial ends, or when taxes are added. Annual plans also post as one larger charge instead of smaller monthly payments, and seat changes can raise the invoice before the next cycle.

Does Asana charge monthly or yearly?

Asana offers both monthly and yearly billing, and the descriptor alone does not always show which one you chose. Monthly plans usually bill in smaller recurring amounts, while yearly plans post one larger charge at renewal.

Can I get a refund for an Asana charge?

Refunds depend on the plan terms, the billing date, and whether the charge was already used for an active subscription period. Contact Asana support first, then ask your bank to dispute the charge if you believe it was unauthorized or billed in error.

Similar Charges

  • ASANA*
  • ASANA INC
  • ASANA.COM
  • ASANA SUBSCRIPTION
  • ASANA*SAN FRANCISCO CA

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