What is "BOX.COM" on my bank statement?
BOX.COM is usually a legitimate Box cloud storage subscription charge, often tied to a paid plan or renewal.
Merchant: Box | Category: Subscription
What Is This Charge?
A charge from Box reflects a purchase at Box, the cloud storage and file-sharing company founded in 2005. Box is a digital subscription business, not a physical retail store, and it does not have store counts like a chain retailer. The charge usually means a paid Box plan, a renewal, or an add-on for online file storage, collaboration, or admin features.
Why Does This Charge Appear on My Statement?
This charge appears when a Box account renews automatically after a free trial or a paid billing cycle ends. It also appears when a user upgrades from a free account to a paid personal or business plan, or when an admin adds seats, storage, or premium features to an existing workspace. In some cases, the charge is posted after a card is saved in the Box billing portal and the subscription continues without a new checkout step.
Typical Charge Amounts
Box charges commonly start around $5 to $15 per month for lower-tier personal or small-team plans. Business plans often bill around $15 to $25 per user per month when charged monthly, and annual plans can post as larger upfront charges such as $120, $180, or more depending on seat count and plan level. If a card is used for a trial conversion or plan upgrade, the first posted amount may be a prorated charge or a renewal amount rather than a full month.
Common Variations
BOX.COM BOX.COM*SUBSCRIPTION BOX INC BOX.COM BOX.COM CA BOX.COM 800-678-3276 BOX.COM*BILLING BOX.COM*PLAN BOX.COM*RENEWAL BOX.COM*SEAT BOX.COM*BUSINESS
Is This Charge Legitimate?
A Box charge is usually legitimate if you or someone on your team signed up for cloud storage, accepted a free trial, or enabled auto-renewal. Check your Box account at https://account.box.com/login and review the billing page for the plan name, renewal date, and last four digits of the card on file. You can also compare the descriptor on your statement with your Box email receipts and search your inbox for messages from Box about trial expiration, invoice creation, or payment confirmation.
How to Dispute or Cancel
1. Sign in to Box and open the billing or subscription settings to confirm the plan, renewal date, and user count. 2. Cancel the subscription in the Box account before the next billing date if you do not want future charges. 3. Contact Box support through the help center at https://support.box.com and use the billing or subscription contact path for account-specific help. 4. If the charge is unauthorized, call the number on the back of your card and open a card dispute at the same time, because the bank can block future billing while Box reviews the account. 5. Keep screenshots of the descriptor, invoice, and cancellation confirmation, because those records help if you need a refund or a chargeback.
Frequently Asked Questions
Why does my Box charge show as BOX.COM*SUBSCRIPTION?
BOX.COM*SUBSCRIPTION usually means an active Box plan renewed automatically or a trial converted into a paid subscription. The word SUBSCRIPTION is a billing label, and it often appears when the charge is tied to monthly or annual cloud storage service rather than a one-time purchase.
How do I cancel my Box subscription?
Cancel your Box subscription by signing in at https://account.box.com/login, opening billing settings, and turning off auto-renew or ending the plan. Save the cancellation confirmation email, because Box charges can continue until the current billing period ends.
Why is my Box charge a different amount than expected?
A Box charge can differ from the expected amount because of prorated upgrades, annual billing, added user seats, or tax. If you changed plans mid-cycle, Box may bill the unused portion of the old plan and the remaining portion of the new plan on the same statement.
Can Box charges come from a team or business account?
Yes, Box charges often come from a team or business account when an admin adds users, increases storage, or renews a workspace plan. If the card belongs to a company, check with the IT, finance, or operations team before disputing the charge.
What should I do if I do not recognize a Box charge?
If you do not recognize a Box charge, check your email for Box invoices, ask family or coworkers whether they used your card, and review the account at https://account.box.com/login. If the charge still looks unauthorized, contact your bank immediately and ask for a dispute or card replacement.
Similar Charges
- BOX.COM
- BOX.COM*SUBSCRIPTION
- BOX INC BOX.COM
- BOX.COM CA
- BOX.COM 800-678-3276