What is "CARBONITE" on my bank statement?

CARBONITE is a legitimate cloud backup subscription charge from Carbonite, used for online file backup and recovery.

Merchant: Carbonite, Inc. | Category: Subscription

What Is This Charge?

A charge from Carbonite reflects a purchase of online backup and data recovery services from Carbonite, Inc., a software company founded in 2005. Carbonite is a subscription business, not a retail store, and it does not operate physical store locations. The charge usually appears when a customer buys or renews cloud backup protection for a computer, external drive, or business file set. Carbonite is best known for automatic file backup, device protection, and restore access after accidental deletion, hardware failure, or ransomware.

Why Does This Charge Appear on My Statement?

This charge appears when a Carbonite subscription renews automatically on a monthly or annual billing cycle. It can also appear after a new account is created, after a free trial converts to paid service, or after a plan upgrade adds more devices or backup features. Some customers see the charge after entering a payment card on Carbonite.com, in the Carbonite app, or through a renewal email link. The descriptor may post a few days after the actual renewal date because card networks can delay settlement.

Typical Charge Amounts

Carbonite charges are commonly billed as monthly or annual subscription fees, and the amount depends on the plan tier. Consumer plans often post around $6.99 to $12.99 per month, while annual renewals can post around $59.99 to $149.99 per year. Business and multi-device plans can cost more, and taxes may add a small amount to the final charge. Temporary card verification holds are usually $0.00 to $1.00, but the final posted subscription charge is the amount that matters.

Common Variations

Common descriptor variations include CARBONITE*, CARBONITE INC, CARBONITE.COM, and CARBONITE SUBSCRIPTION. Some statements may also show a phone number, a web address, or a shortened billing reference after the merchant name. Examples include CARBONITE*1234, CARBONITE INC 877-612-6012, and CARBONITE.COM/BILL. If the account is tied to a renewal, the descriptor may still look different from the checkout page name.

Is This Charge Legitimate?

A Carbonite charge is usually legitimate if you or someone in your household signed up for backup service, started a free trial, or renewed an existing plan. Check your Carbonite account at https://www.carbonite.com and review the billing history, active devices, and renewal date. Search your email for a receipt, renewal notice, or invoice from Carbonite, Inc., because legitimate renewals are normally confirmed by email. If you do not recognize the charge, compare the statement date with recent account activity and confirm whether another family member or business user enrolled the card.

How to Dispute or Cancel

1. Log in to your Carbonite account and open the billing or subscription page to cancel auto-renewal before the next billing date. 2. Contact Carbonite support through the official website or by phone at 1-877-612-6012 to request cancellation, refund eligibility, or plan clarification. 3. Save screenshots of the charge, the cancellation confirmation, and any email thread, because those records help if the merchant says the subscription was active. 4. If Carbonite will not resolve the issue, call your bank or card issuer and open a dispute for an unauthorized or duplicate subscription charge. Carbonite is a digital subscription service, so there is usually no physical return policy, and refunds depend on the plan terms and the timing of the cancellation.

Frequently Asked Questions

Why does my Carbonite charge show as CARBONITE*?

CARBONITE* is a normal billing descriptor for a Carbonite subscription charge. The asterisk is often followed by an account reference, invoice code, or billing suffix that helps the merchant identify the transaction. It usually means the charge came from Carbonite.com, a renewal email link, or an active backup plan.

How do I cancel my Carbonite subscription?

Cancel by signing in to your Carbonite account, opening billing settings, and turning off auto-renewal before the next renewal date. You can also contact Carbonite support at 1-877-612-6012 and ask for cancellation confirmation in writing. Keep the confirmation email, because a canceled plan can still bill if the renewal already processed.

Why is my Carbonite charge a different amount than expected?

A Carbonite charge can differ from the advertised price because taxes, plan upgrades, or annual renewal pricing may be added at checkout. If you started with a trial, the first paid charge may be the full subscription amount instead of a promotional rate. Some banks also show a pending amount before the final posted amount settles.

Does Carbonite charge monthly or yearly?

Carbonite offers both monthly and yearly billing, depending on the plan you selected. Monthly plans usually post smaller recurring charges, while annual plans post a larger single renewal charge once per year. Your receipt or account billing page will show the exact billing cycle.

Is Carbonite a physical store or an online service?

Carbonite is an online backup and recovery service, not a physical store. The company was founded in 2005 and sells subscription software for file protection, device backup, and restore access. Charges from Carbonite normally come from digital billing activity rather than in-person purchases.

Similar Charges

  • CARBONITE*1234
  • CARBONITE INC
  • CARBONITE.COM
  • CARBONITE SUBSCRIPTION
  • CARBONITE*RENEWAL

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