What is "CHASE" on my bank statement?

CHASE is usually a legitimate JPMorgan Chase bank or card transaction, not a scam.

Merchant: JPMorgan Chase Bank, N.A. | Category: Financial Services

What Is This Charge?

A charge from Chase reflects a transaction with JPMorgan Chase Bank, N.A., which was founded in 1799 and is one of the largest financial institutions in the United States. Chase operates more than 4,700 branches and about 15,000 ATMs, and it provides checking accounts, credit cards, auto loans, mortgages, and payment services. This descriptor usually means a card payment, an account fee, an electronic payment, or an internal transfer tied to a Chase product. It is usually a legitimate bank or card transaction, not a scam.

Why Does This Charge Appear on My Statement?

This charge appears when you use a Chase debit card, credit card, or bank account for a payment, transfer, or fee. It also appears when Chase posts an annual fee, overdraft fee, interest charge, cash advance fee, or late payment fee to your account. A pending authorization can show up first as CHASE, CHASE*, or CHASE EPAY before the final posted amount appears. A payment to a Chase loan, mortgage, or credit card can also create this descriptor if the transaction is processed through Chase’s own payment system.

Typical Charge Amounts

Typical Chase card purchases can be any amount, but common bank fees are often $12, $25, or $35 depending on the account and the issue. Chase credit card annual fees are often $0, $95, $99, or $550, depending on the card product. Cash advance fees are commonly 5% of the amount advanced, with a minimum fee that can start around $10. A temporary card authorization or hotel hold can be $1, $25, $50, $100, or more before the final charge posts.

Common Variations

CHASE CHASE* CHASE EPAY JPMORGAN CHASE CHASE CARD CHASE ONLINE PMT CHASE AUTO PAY CHASE POS CHASE ATM CHASE 1234 CHASE*1234 JPMORGAN CHASE 5678

Is This Charge Legitimate?

Yes, this charge is usually legitimate if you recently used a Chase card, paid a Chase bill, or received a Chase fee. Open the Chase Mobile app or sign in at https://www.chase.com to review recent card activity, pending payments, and fee details. Match the date and amount to a card purchase, autopay draft, loan payment, or account maintenance fee. If you do not recognize the charge, call the number on the back of your Chase card or use the secure message center in the app right away.

How to Dispute or Cancel

1. Log in to the Chase Mobile app or chase.com and open the transaction details for the charge. 2. Call the customer service number on the back of your card, or call the main Chase credit card line at 1-800-432-3117 if you need help locating the right department. 3. Ask whether the charge is pending, a posted fee, an autopay draft, or a card authorization, because each one is handled differently. 4. If the charge is from a merchant payment processed through Chase, contact the merchant first and ask for a refund or cancellation confirmation. 5. If the charge is unauthorized, file a dispute with Chase immediately and also monitor your account for new activity. 6. For recurring payments, cancel the merchant authorization and then confirm that the next billing cycle does not post another charge.

Frequently Asked Questions

Why does my Chase charge show as CHASE*?

CHASE* usually means the transaction was processed through a Chase payment system or card network and the descriptor was shortened for the statement. It can appear for a purchase, an autopay draft, or a temporary authorization before the final merchant name posts. Check the date, amount, and pending transactions in the Chase Mobile app or at chase.com to match the charge.

How do I cancel my Chase subscription?

Chase is usually a bank or card issuer, not a subscription service, so there is often nothing to cancel directly with Chase. If the charge is for a Chase product fee, call the number on the back of your card or 1-800-432-3117 and ask about closing the account or removing the product. If the charge is a recurring payment to another merchant that posts through Chase, cancel that merchant’s billing authorization first and then confirm the next cycle does not bill again.

Why is my Chase charge a different amount than expected?

A Chase charge can differ from the expected amount because of a temporary authorization, a cash hold, a tip adjustment, or a bank fee that posts after the original transaction. Hotels, rental cars, and gas stations often place holds of $1, $25, $50, or $100 before the final amount settles. If the amount is still wrong after posting, review the transaction in the Chase app and request a correction or dispute.

Does CHASE mean a credit card payment or a bank fee?

CHASE can mean either one, because Chase uses the same brand for credit cards, checking accounts, loan payments, and fee processing. A posted fee is often a flat amount such as $12, $25, or $35, while a payment or purchase usually matches a recent card or account activity. The transaction details in the app will show whether it is a fee, payment, or purchase.

What should I do if I do not recognize a Chase charge?

First, check the Chase Mobile app or chase.com for pending transactions, autopay drafts, and fee notices. Second, compare the amount with recent purchases, transfers, or loan payments. Third, call the number on the back of your card or 1-800-432-3117 to ask for a transaction explanation and start a dispute if needed.

Similar Charges

  • CHASE
  • CHASE*
  • CHASE EPAY
  • JPMORGAN CHASE
  • CHASE CARD

Related Charges

Helpful Guides