What is "CHEWY" on my bank statement?
CHEWY is a legitimate charge from Chewy, the online pet supply retailer, for pet food, meds, or other pet products.
Merchant: Chewy | Category: Shopping
What Is This Charge?
A charge from Chewy reflects a purchase at Chewy, the online pet supply retailer founded in 2011. Chewy sells pet food, treats, medications, toys, litter, crates, and other pet products through its website and app. Chewy is not a physical chain store with a large retail footprint, and most purchases are shipped to the customer after checkout. A statement line with CHEWY usually means an order was placed for a pet item, a recurring autoship order, or a pharmacy purchase tied to a pet profile.
Why Does This Charge Appear on My Statement?
This charge appears when you complete a checkout on Chewy.com or in the Chewy app using a card, PayPal, or another saved payment method. It also appears when an Autoship order renews on a preset schedule for pet food, flea medicine, or litter. A charge can post after a pharmacy prescription is filled, after a backordered item ships, or after a split shipment is processed in separate parts. If you see a CHEWY charge and you own a pet, the most common trigger is a recent order confirmation email from Chewy.
Typical Charge Amounts
Chewy charges often start around $12.99 for small pet items such as treats, toys, or a single accessory. A standard bag of dog food or cat food commonly falls between $29.99 and $79.99, depending on brand and size. Prescription pet medications and larger Autoship orders can reach $89.99 to $179.99 or more on a single transaction. Some card issuers also show a temporary authorization hold of $1.00 or a pending amount that later changes to the final shipped total.
Common Variations
CHEWY CHEWY.COM CHEWY* CHEWY-COM CHEWY 800-672-4399 CHEWY.COM 800-672-4399 CHEWY* AUTOSHIP CHEWY* PHARMACY CHEWY* ORDER 123456789 CHEWY-COM 123456789
Is This Charge Legitimate?
A legitimate Chewy charge should match a recent order confirmation, shipment notice, or Autoship renewal email from Chewy. Check your Chewy account at https://www.chewy.com and review the Orders and Autoship sections for the exact amount and date. You can also open the Chewy app and compare the transaction to your order history, saved payment method, and shipping address. If the charge does not match any order, call Chewy customer service at 1-800-672-4399 and ask for the order number tied to the descriptor.
How to Dispute or Cancel
1. Log in to your Chewy account and open Orders or Autoship to find the matching charge. 2. If the item is unopened and eligible, start a return through Chewy support or call 1-800-672-4399 for return instructions. 3. If you want to stop future charges, cancel Autoship in your account before the next renewal date. 4. If the charge is unauthorized or still unresolved, contact your bank or card issuer and file a dispute while you keep the Chewy confirmation emails and screenshots. Chewy’s return and cancellation steps are handled through account support, and bank disputes work best when you provide the exact amount, date, and descriptor from the statement. If the charge is for a prescription item or a shipped order, keep in mind that some items may not be returnable, so you should confirm eligibility before sending anything back.
Frequently Asked Questions
Why does my Chewy charge show as CHEWY* or CHEWY-COM?
Chewy uses short card descriptors that often include CHEWY*, CHEWY-COM, or CHEWY.COM instead of the full order details. The variation usually depends on the payment processor, the order type, or whether the charge came from Autoship, pharmacy, or a standard checkout.
How do I cancel my Chewy subscription?
To cancel Chewy Autoship, sign in at https://www.chewy.com, open your Autoship settings, and turn off the next scheduled shipment. You can also call 1-800-672-4399 and ask support to cancel or pause the recurring order before the renewal date.
Why is my Chewy charge a different amount than expected?
Chewy charges can differ from the estimate when the final shipped weight changes, when an item is substituted, or when an order ships in separate packages. A pending authorization may also show a temporary amount before the final posted charge reflects the actual items shipped.
Can Chewy charges include pet pharmacy orders?
Yes, Chewy charges can include prescription pet medications, flea and tick treatments, and other pharmacy items tied to a pet profile. These charges may post under a CHEWY* PHARMACY style descriptor and can be billed separately from food or toy orders.
What should I do if I do not recognize a Chewy charge?
First, check your Chewy account, email receipts, and Autoship schedule for a matching order. If nothing matches, call Chewy at 1-800-672-4399, then contact your bank to dispute the charge if it appears unauthorized.
Similar Charges
- CHEWY
- CHEWY.COM
- CHEWY*
- CHEWY-COM
- CHEWY* AUTOSHIP