What is "CHEWY.COM" on my bank statement?
CHEWY.COM is usually a legitimate charge from Chewy, the online pet supply retailer. Check your order history if you don't recognize it.
Merchant: Chewy | Category: Shopping
What Is This Charge?
A charge from Chewy reflects a purchase at Chewy, the online pet supply retailer that launched in 2011 and operates as an e-commerce business rather than a chain of physical stores. Chewy sells pet food, treats, medications, litter, toys, and other pet care items. The company is known for autoship orders, which can create recurring statement entries when a subscription ships on schedule. If you see CHEWY.COM on your bank statement, it usually means someone placed an order for a pet product or renewed an autoship shipment.
Why Does This Charge Appear on My Statement?
This charge appears when an order is placed on Chewy.com, in the Chewy app, or through an autoship subscription that renews automatically. It can also appear when a customer updates a saved payment method and a delayed shipment is processed later. A charge can post after a pet food order, a prescription pet medication order, or a scheduled refill for litter or treats. If the amount looks unfamiliar, check your Chewy account order history and autoship settings first.
Typical Charge Amounts
Chewy charges often match the cart total, and common orders fall around $19.99, $34.99, $49.99, $79.99, or $129.99 depending on the items purchased. Shipping is often free on orders of $49 or more, so many statement amounts cluster near that threshold. Autoship discounts can reduce the final charge by 5% to 10% on eligible items. A temporary card authorization hold may appear for $1.00, $5.00, or the full order amount before the final charge posts.
Common Variations
CHEWY.COM CHEWY.COM* CHEWY.COM 800-672-4399 CHEWY*CHEWY.COM CHEWY.COM 8006724399 CHEWY.COM AUTOSHIP CHEWY.COM ORDER CHEWY.COM FL CHEWY.COM DANIA BEACH FL
Is This Charge Legitimate?
A CHEWY.COM charge is usually legitimate if you or someone in your household ordered pet supplies, set up autoship, or used a saved Chewy account. Start by checking your Chewy order history at https://www.chewy.com and sign in to review recent purchases and subscriptions. If you still do not recognize the charge, call Chewy customer service at 800-672-4399 and ask for the order date, item list, and shipping address. You should also compare the statement date with your email receipts, because Chewy sends order confirmations and shipment updates by email.
How to Dispute or Cancel
1. Log in to your Chewy account and open Autoship or Order History to confirm whether the charge matches a real purchase. 2. If you want to cancel, turn off Autoship in your account settings or call 800-672-4399 and ask the agent to stop future shipments. 3. Review Chewy's return policy on https://www.chewy.com and request a return or refund if the item was shipped in error. 4. If the charge is unauthorized, contact your bank immediately to start a card dispute while you also contact Chewy support. 5. Save screenshots, receipts, and call notes, because your bank may ask for proof that you tried to resolve the issue with the merchant first.
Frequently Asked Questions
Why does my Chewy charge show as CHEWY.COM*?
CHEWY.COM* is a normal card descriptor for a Chewy purchase or autoship renewal. The asterisk is often part of the merchant's billing format, not a sign of fraud. Check your Chewy order history and email receipts to match the amount, date, and shipping address.
How do I cancel my Chewy subscription?
Log in to your Chewy account, open Autoship, and turn off the next scheduled shipment. You can also call Chewy at 800-672-4399 and ask customer service to cancel or pause the subscription. Save the confirmation email or chat transcript after the cancellation.
Why is my Chewy charge a different amount than expected?
The amount can change if the order included tax, shipping, a discounted autoship item, or a weighted product that was finalized later. Chewy may also place a temporary authorization hold before the final charge posts. Compare the statement amount with the receipt in your account to see whether the difference came from tax, a coupon, or a subscription discount.
Does Chewy charge for shipping on every order?
Chewy often offers free shipping on orders of $49 or more, so smaller orders may include shipping charges. The final amount can also change if an item is split into multiple shipments or if a promotion removes part of the shipping cost. Check the checkout receipt for the exact shipping line item.
Can a Chewy charge be for prescription pet medication?
Yes, CHEWY.COM can be a charge for prescription pet medication if your veterinarian approved the order through Chewy Pharmacy. These purchases often appear after a refill is processed or an autoship shipment renews. Review the order details in your account and the pharmacy email confirmation to verify the medication and amount.
Similar Charges
- CHEWY.COM
- CHEWY.COM*
- CHEWY.COM 800-672-4399
- CHEWY*CHEWY.COM
- CHEWY.COM AUTOSHIP