What is "DOCUSIGN" on my bank statement?

DOCUSIGN is usually a legitimate subscription charge from DocuSign for e-signature or agreement tools.

Merchant: DocuSign | Category: Subscription

What Is This Charge?

A charge from DocuSign reflects a purchase at DocuSign, the e-signature and agreement software company founded in 2003. DocuSign is a subscription-based digital document service, not a physical retail store, and it does not have store locations in the way a shop does. The company helps people sign contracts, approve forms, and manage agreements online. A statement line with DOCUSIGN usually means someone started a paid plan, renewed a plan, or bought an add-on service.

Why Does This Charge Appear on My Statement?

This charge appears when a DocuSign account is billed for a monthly or annual subscription. It can also appear after a free trial ends and converts to paid service. A business user may have added seats, sent more envelopes, or upgraded to a higher plan with more features. In some cases, the charge is tied to a company expense account, a shared team login, or an employee who used a corporate card to pay for software.

Typical Charge Amounts

DocuSign charges often start around $10 to $40 per month for individual or light-use plans. Team and business plans commonly run about $25 to $60 per user per month when billed monthly. Annual plans can post as larger charges, such as $120, $180, or $300 at one time. Some cardholders also see a small authorization hold of $1.00 or a temporary pending charge before the final subscription amount posts.

Common Variations

DOCUSIGN* DOCUSIGN.COM DOCUSIGN INC DOCUSIGN 800-379-9973 DOCUSIGN 800-XXX-XXXX DOCUSIGN SAN FRANCISCO CA DOCUSIGN US DOCUSIGN SUBSCRIPTION DOCUSIGN RENEWAL

Is This Charge Legitimate?

Check whether you or anyone on your account used DocuSign at https://www.docusign.com or signed in through the DocuSign app. Review your email for a receipt, renewal notice, or trial-end message from DocuSign, because those messages usually include the billing date and plan name. Compare the statement amount to the invoice in your DocuSign account under billing or subscriptions. If you do not recognize the charge, contact DocuSign Support at 1-800-379-9973 and ask for the account email, invoice number, and last four digits of the card used.

How to Dispute or Cancel

1. Sign in to your DocuSign account and open the billing or plan settings page. 2. Cancel the subscription before the next renewal date, because many plans stop future billing but do not refund the current cycle. 3. Save screenshots of the plan page, invoice, and cancellation confirmation. 4. If the charge is unauthorized, call DocuSign at 1-800-379-9973 and then contact your bank or card issuer to file a dispute right away. 5. Ask your bank to block future recurring charges if you do not want the merchant to bill the card again.

Frequently Asked Questions

Why does my DocuSign charge show as DOCUSIGN* or DOCUSIGN.COM?

DocuSign uses different billing descriptors for subscriptions, renewals, and online purchases. DOCUSIGN* or DOCUSIGN.COM usually means the charge came from a direct account payment, a trial conversion, or an annual renewal tied to the email on file.

How do I cancel my DocuSign subscription?

Sign in at https://www.docusign.com, open your account settings, and go to billing or subscriptions. Cancel the plan before the next renewal date, then save the confirmation email or screenshot so you can prove the cancellation if another charge appears.

Why is my DocuSign charge a different amount than expected?

The amount can differ because DocuSign may bill monthly or annually, add extra user seats, or convert a free trial into a paid plan. Taxes can also change the final total, and a temporary $1.00 authorization hold may appear before the real charge posts.

Does DocuSign charge for every document I sign?

DocuSign usually charges for a subscription plan, not for each signature on a personal account. Business accounts may pay for envelopes, seats, or premium features, so the bill depends on the plan rather than one single document.

What phone number should I call about a DocuSign billing issue?

Call DocuSign Support at 1-800-379-9973 and ask for billing help, invoice details, and the account email tied to the charge. If the charge is not yours, contact your bank or card issuer immediately and request a dispute on the same day.

Similar Charges

  • DOCUSIGN*
  • DOCUSIGN.COM
  • DOCUSIGN INC
  • DOCUSIGN 800-379-9973
  • DOCUSIGN SUBSCRIPTION

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