What is "DOORDASH" on my bank statement?
DOORDASH is usually a legitimate food delivery charge from DoorDash for an order, tip, or related fee.
Merchant: DoorDash | Category: Food Delivery
What Is This Charge?
DOORDASH is a charge from DoorDash, a leading food delivery platform that connects customers with local restaurants and stores. DoorDash allows you to order food, groceries, convenience items, and more through their app or website for delivery or pickup. The charge encompasses your order total, delivery fees, service fees, taxes, and any tip for the Dasher (delivery driver).
Why Does This Charge Appear on My Statement?
This charge appears when you place and receive a delivery through DoorDash. The platform charges your payment method either when you place the order or when the delivery is completed, depending on your bank. DoorDash also offers DashPass, a monthly subscription ($9.99/month) that waives delivery fees on qualifying orders—if you see a recurring DoorDash charge around $10, that's likely your DashPass membership.
Typical Charge Amounts
DoorDash orders typically range from $15 to $50. A standard order might include $18 in food, $2-6 in delivery fee (waived with DashPass), a service fee of about 15%, applicable taxes, and a tip. Grocery and convenience store orders through DoorDash can run higher. If you see a $9.99 recurring charge, that's the DashPass subscription.
Common Variations
DoorDash charges may appear as DOORDASH, DOORDASH*ORDER, DD *DOORDASH, DOORDASH DASHER, DOORDASH INC, or DOORDASH*RESTAURANTNAME. Some banks abbreviate it as DOORDASH SAN FRAN CA or DD DOORDASH. DashPass subscription charges typically show as DOORDASH*DASHPASS.
Is This Charge Legitimate?
Check your order history in the DoorDash app or at doordash.com/orders. Every order shows the restaurant, items, fees, and total. If you share your DoorDash account with family or have it logged in on multiple devices, someone else may be placing orders on your account. DoorDash also sends email confirmations and push notifications for each order.
How to Dispute or Cancel
For order issues (wrong items, missing food, quality problems), tap the order in the DoorDash app and select "Help." You can request credits or refunds for specific items or the entire order. DoorDash customer support is available through the app's live chat. To cancel DashPass, go to DashPass settings in the app and select "Cancel." For unauthorized charges, contact DoorDash support and your bank simultaneously.
Frequently Asked Questions
Can I get a refund for a DoorDash order?
Yes. Open the DoorDash app, go to your order, and tap 'Help.' Select the issue you experienced—such as missing items, incorrect order, or food quality problems. DoorDash typically offers credits toward future orders, but you can request a refund to your original payment method. Response time is usually within a few hours.
What is DashPass and why am I being charged $9.99?
DashPass is DoorDash's subscription program that costs $9.99/month. It waives delivery fees and reduces service fees on orders over $12 from qualifying restaurants. If you signed up for a free trial, it automatically converts to a paid subscription when the trial ends. You can cancel in the app under Account > DashPass.
Why does DoorDash charge a service fee on top of the delivery fee?
The service fee (typically 10-15% of the order subtotal) helps DoorDash cover operational costs including insurance, customer support, and platform maintenance. This is separate from the delivery fee paid to Dashers. DashPass members pay a reduced service fee on qualifying orders.
I was charged by DoorDash but never placed an order. What happened?
Check whether you have a DashPass subscription that renewed automatically. If not, someone may have access to your DoorDash account. Change your password immediately, check for unrecognized orders in your history, and contact DoorDash support through the app. If the charge is truly unauthorized, dispute it with your bank.
Why is my DoorDash total higher than what I saw in the app?
The final charge may be higher than the initial estimate due to item substitutions (if the store was out of something and replaced it with a pricier alternative), price adjustments, or additional taxes not shown in the initial estimate. Check the order receipt in the app for a complete breakdown of all charges.
Similar Charges
- DOORDASH
- DOORDASH*ORDER
- DD *DOORDASH
- DOORDASH INC
- DOORDASH*DASHPASS