What is "DOORDASH*" on my bank statement?
DOORDASH* is usually a legitimate DoorDash food delivery charge, often with an order or store reference.
Merchant: DoorDash | Category: Food Delivery
What Is This Charge?
A charge from DoorDash reflects a purchase at DoorDash, the food delivery platform founded in 2013 and based in San Francisco, California. DoorDash connects customers to restaurants, convenience stores, grocery stores, and alcohol retailers through its app and website. The company operates in thousands of U.S. cities and serves a large network of local merchants rather than a single chain of stores. A DOORDASH* descriptor usually means the order was placed through DoorDash, even if the food came from a separate restaurant.
Why Does This Charge Appear on My Statement?
This charge appears when someone in your household places a delivery or pickup order through the DoorDash app, website, or a linked account. It can also appear after a DashPass subscription renewal, a scheduled order, or a tip adjustment after delivery. Some charges show up as a temporary authorization first, then settle for the final total after taxes, fees, and gratuity are added. A store or order reference such as 1234 often points to the merchant location, order number, or internal processing code.
Typical Charge Amounts
Most DoorDash orders fall between $12 and $45 before tip, depending on the restaurant and distance. Delivery fees often range from $1.99 to $7.99, and service fees commonly add another 10% to 15% of the subtotal. DashPass is a subscription service that has commonly cost about $9.99 per month in the U.S., although promotional pricing can be lower. A card may also show a temporary hold for $1.00, $0.00, or the estimated order total before the final amount posts.
Common Variations
Common descriptor variations include DOORDASH*, DOORDASH*1234, DOORDASH DD*, DD-DOORDASH, DOORDASH.COM*, DOORDASH* STORE 1234, and DOORDASH*ORDER 5678. Some bank statements shorten the name to DD*DOORDASH or add a city, merchant, or order reference after the asterisk. The number pattern usually identifies an order, store, or internal transaction reference rather than a separate company.
Is This Charge Legitimate?
A DOORDASH* charge is usually legitimate if you, a family member, or a roommate placed an order through the DoorDash app or website. Check your DoorDash order history in the app or at https://www.doordash.com, then match the date, amount, and merchant name to your statement. If you do not recognize the charge, review saved payment methods, linked Apple Pay or Google Pay accounts, and any shared household accounts. For support, use the DoorDash Help Center in the app or website and contact DoorDash support through the official help pages at https://help.doordash.com.
How to Dispute or Cancel
1. Open the DoorDash app or sign in at https://www.doordash.com and check Orders, Subscriptions, and Payment Methods. 2. If the charge is for a canceled or missing order, use Help in the app to report the issue and request a refund or credit. 3. If the charge is unauthorized, contact DoorDash support through https://help.doordash.com immediately and ask for transaction review. 4. Call the number listed in the app or on the official support page if you need live help, then file a bank dispute at the same time if the merchant does not resolve it. DoorDash refund outcomes depend on the order status, delivery evidence, and the merchant’s cancellation rules, so screenshots and timestamps help. If the charge is tied to DashPass, cancel the subscription in the app before the next billing date to stop future renewals.
Frequently Asked Questions
Why does my DoorDash charge show as DOORDASH*1234?
DOORDASH*1234 usually means the charge came from DoorDash and the numbers are an order, store, or internal reference code. The extra digits do not usually mean a separate merchant. Check your DoorDash order history and match the date and amount to confirm whether it was your delivery, pickup, or subscription renewal.
How do I cancel my DoorDash subscription?
To cancel DashPass, open the DoorDash app, tap Account, choose DashPass, and select Manage Membership or Cancel Membership. You can also sign in at https://www.doordash.com and review your subscription settings. Cancel before the next billing date because monthly renewals are usually charged automatically.
Why is my DoorDash charge a different amount than expected?
DoorDash charges can change because the final bill includes delivery fees, service fees, taxes, tip adjustments, and item substitutions. A restaurant order may also post after a temporary authorization hold, so the first amount you see can differ from the settled amount. If the order was edited after checkout, the final total can be higher than the original estimate.
Can DoorDash charges include grocery or convenience store purchases?
Yes, DoorDash can process grocery, convenience, alcohol, and retail delivery orders in addition to restaurant meals. The statement descriptor can still show DOORDASH* even when the items came from a local store rather than a restaurant. Check the order details in the app to see the exact merchant name and item list.
What should I do if I do not recognize a DoorDash charge?
First, check whether a family member, roommate, or linked payment wallet used your card on DoorDash. Next, review your order history, saved cards, and DashPass settings in the app or at https://www.doordash.com. If the charge is still unfamiliar, contact DoorDash support and start a bank dispute right away.
Similar Charges
- DOORDASH*
- DOORDASH*1234
- DOORDASH DD*
- DD-DOORDASH
- DOORDASH.COM*