What is "GRUBHUB" on my bank statement?
GRUBHUB is usually a legitimate food delivery charge from Grubhub for an order or delivery fee.
Merchant: Grubhub | Category: Food Delivery
What Is This Charge?
GRUBHUB is a charge from the Grubhub food delivery and takeout ordering platform. Grubhub connects customers with local restaurants for delivery and pickup orders. The company also operates Seamless (primarily in New York City) and partners with various restaurants nationwide. A Grubhub charge represents a food order placed through the Grubhub app or website.
Why Does This Charge Appear on My Statement?
This charge appears after you place a food delivery or pickup order through Grubhub. The charge includes the cost of food items, applicable taxes, a delivery fee, a service fee, and any tip for the driver. Grubhub charges your payment method when you place the order, not when the food arrives. If you have a Grubhub+ membership, you'll also see a monthly subscription charge.
Typical Charge Amounts
Most Grubhub orders total between $18 and $50, depending on the restaurant and order size. The breakdown typically includes food costs, a delivery fee ($0-$8, depending on restaurant and distance), a service fee (about 15% of the food total), applicable taxes, and driver tip. Grubhub+ membership costs $9.99/month and waives delivery fees on eligible orders over $12.
Common Variations
Grubhub charges may appear as GRUBHUB, GRUBHUB*ORDER, GRUBHUB INC, GH*GRUBHUB, SEAMLESS (for Seamless orders—same company), or GRUBHUB*RESTAURANTNAME. In some cases, the restaurant name may be appended to the descriptor. The company is owned by Just Eat Takeaway, but charges don't typically appear under that parent company name.
Is This Charge Legitimate?
Open the Grubhub app and review your order history under "My Grubhub" > "Past Orders." Each order shows the restaurant, items ordered, all fees, tip amount, and total charge. If you also have a Seamless account, check that app too—they're the same platform. Verify that no one else has access to your Grubhub account on a shared device.
How to Dispute or Cancel
For order issues (wrong food, missing items, late delivery), go to your past orders in the Grubhub app and select "Help" on the specific order. Grubhub typically offers credits or refunds for legitimate issues. For orders not yet delivered, you may be able to cancel through the app—check the order status screen. To cancel Grubhub+ membership, go to Account > Grubhub+ and select cancel. Contact Grubhub support at 877-585-7878 for unresolved issues.
Frequently Asked Questions
What is the difference between Grubhub and Seamless?
Grubhub and Seamless are the same company and use the same platform. Seamless is the brand used primarily in New York City and a few other markets, while Grubhub is the brand everywhere else. Orders from Seamless may appear as SEAMLESS on your statement instead of GRUBHUB, but both are the same service.
Why is my Grubhub order more expensive than eating at the restaurant?
Grubhub adds a delivery fee ($0-$8), a service fee (~15%), and applicable taxes on top of the menu price. Restaurant menu prices on Grubhub may also be 10-20% higher than in-store prices, as restaurants raise prices to offset Grubhub's commission. Between markups, fees, and tip, a $20 meal might cost $30-$40 through Grubhub.
How do I cancel a Grubhub+ subscription?
Open the Grubhub app, tap your account icon, select 'Grubhub+,' and choose 'Cancel membership.' You'll retain the benefits through the end of your current billing cycle. If you're on a free trial, cancel before it ends to avoid being charged $9.99/month. Grubhub+ can also be included with some Amazon Prime memberships.
My Grubhub order was wrong. Can I get a refund?
Yes. Open the Grubhub app, go to Past Orders, select the problematic order, and tap 'Help.' Report the specific issue (wrong items, missing food, quality problems). Grubhub typically responds within a few hours with either a credit toward a future order or a refund to your payment method. Include photos if possible.
Why was I charged by Grubhub when I used a gift card?
If your Grubhub gift card balance didn't fully cover the order (including all fees, taxes, and tip), the remaining amount was charged to your saved payment method. Check the order receipt in the app to see the split between gift card and card payment.
Similar Charges
- GRUBHUB
- GRUBHUB*ORDER
- GH*GRUBHUB
- SEAMLESS
- GRUBHUB INC