What is "GRUBHUB*" on my bank statement?
GRUBHUB* is usually a legitimate Grubhub food delivery charge tied to an order or subscription.
Merchant: Grubhub | Category: Food Delivery
What Is This Charge?
A charge from Grubhub reflects a purchase at Grubhub, the U.S. food delivery marketplace founded in 2004 and now serving thousands of restaurants through its app and website. Grubhub is a food delivery company, not a single restaurant, so the charge usually comes from an order placed with a local partner restaurant or from a Grubhub membership fee. The descriptor often appears when a customer places a delivery, pickup, or scheduled order through Grubhub.com or the Grubhub app. A charge can also appear when a free trial ends or when a saved payment method is used for a subscription renewal.
Why Does This Charge Appear on My Statement?
This charge appears because someone used your card to pay for food, delivery, taxes, tips, or a membership tied to Grubhub. It can also appear after a restaurant order is completed, after a driver tip is added later, or after a subscription renews automatically. In some cases, the amount on the statement is different from the original checkout total because the final charge includes a tip adjustment, a restaurant price change, or a temporary authorization hold that later settles. If you see this descriptor and you recently ordered lunch, dinner, or late-night delivery, the charge is usually tied to that transaction.
Typical Charge Amounts
Typical Grubhub charges often range from $12 to $45 for a single meal order, before large group orders or alcohol orders are added. Delivery fees are often $0.99 to $7.99, service fees are often 5% to 15% of the order subtotal, and tips commonly add $3 to $10 or more. Grubhub+ membership pricing has commonly been about $9.99 per month or about $99 per year, depending on the plan and promotion. A temporary card authorization may show as $1.00, $0.00, or the full order estimate before the final settled amount posts.
Common Variations
GRUBHUB* GRUBHUB* ORDER GRUBHUB*123456 GRUBHUB INC* GRUBHUB.COM* GRUBHUB* RESTAURANT GRUBHUB* DELIVERY GRUBHUB* SUBSCRIPTION GRUBHUB* 987654 GRUBHUB* CHICAGO IL
Is This Charge Legitimate?
A Grubhub charge is usually legitimate if you or someone in your household placed an order in the Grubhub app, on Grubhub.com, or through a saved account on a phone or tablet. Start by checking your Grubhub order history in the app or at https://www.grubhub.com, and match the order time, restaurant name, and amount to your statement. If you do not recognize the charge, review email receipts and text alerts for the same dollar amount, because Grubhub often sends an order confirmation immediately after checkout. If the charge still looks wrong, contact Grubhub Support through the Help section in the app or website and compare the last four digits of the card used.
How to Dispute or Cancel
1. Open the Grubhub app or visit https://www.grubhub.com and sign in to check the order, subscription, or tip history. 2. If the charge is for Grubhub+, cancel the membership before the next billing date in account settings to stop future renewals. 3. If the order was incorrect, report the issue to Grubhub Support first, because refunds are often handled by the merchant or delivery platform. 4. If you still believe the charge is unauthorized, call the number on the back of your card and open a bank dispute right away. 5. Save screenshots, receipts, and timestamps, because your bank may ask for proof that the charge was not approved.
Frequently Asked Questions
Why does my Grubhub charge show as GRUBHUB*?
GRUBHUB* is a common card descriptor for an order placed through Grubhub, a Grubhub+ membership renewal, or a delivery fee tied to a restaurant purchase. The asterisk and extra numbers often identify the specific order, restaurant, or transaction batch, so the statement line may not match the restaurant name exactly.
How do I cancel my Grubhub subscription?
To cancel Grubhub+, open the Grubhub app or sign in at https://www.grubhub.com, go to account settings, and turn off auto-renew before the next billing date. If you subscribed through Apple App Store or Google Play, cancel there as well, because app-store billing is managed separately from Grubhub's website.
Why is my Grubhub charge a different amount than expected?
The final Grubhub charge can differ from checkout because of delivery fees, service fees, tips added after delivery, restaurant price changes, or a temporary authorization hold that later settles at the final amount. Large orders, scheduled orders, and alcohol orders can also change the total after taxes and adjustments are applied.
Can Grubhub charges include tips and fees?
Yes, Grubhub charges can include the food subtotal, delivery fee, service fee, taxes, and a tip if you selected one at checkout or added it after delivery. The final posted amount may be higher than the menu total because those extra charges are processed together.
What should I do if I never used Grubhub?
If you never used Grubhub, check whether a family member, roommate, or child used your card on a saved account, then review your email for order confirmations. If nothing matches, call your bank immediately, freeze the card if possible, and file a dispute for an unauthorized food delivery charge.
Similar Charges
- GRUBHUB*
- GRUBHUB* ORDER
- GRUBHUB*123456
- GRUBHUB INC*
- GRUBHUB.COM*