What is "FACTOR" on my bank statement?

FACTOR is a legitimate prepared-meal subscription from Factor, owned by HelloFresh.

Merchant: Factor | Category: Subscription

What Is This Charge?

A charge from Factor reflects a purchase at Factor, the prepared-meal subscription brand owned by HelloFresh, which launched in 2013. Factor is a food subscription service, not a retail grocery store, and it ships ready-to-eat meals directly to customers. The brand is part of HelloFresh, a publicly known meal-kit company founded in 2011. A Factor statement line usually means an active meal plan, a renewed weekly box, or a one-time meal order tied to an account.

Why Does This Charge Appear on My Statement?

This charge appears because a Factor subscription renewed, a weekly meal box shipped, or a customer placed an order through the Factor website or app. It can also appear after a free-trial period ends, after a skipped-week setting was not saved in time, or after an account used a stored payment method. A charge may post before the box arrives because meal subscriptions often bill when the order is processed, not when delivery is completed. If the card belongs to a family member or shared account, the charge can also reflect a meal plan they activated separately.

Typical Charge Amounts

Factor charges commonly fall around $60 to $120 for a weekly box, depending on the number of meals and servings selected. Smaller orders can post near $50, while larger plans with more meals can reach $150 or more before tax and delivery fees. Some customers may also see a temporary card authorization hold for $1.00 or a pending amount that later changes to the final billed total. Promotional discounts can reduce the first order, but the renewal amount usually returns to the standard plan price.

Common Variations

FACTOR* FACTOR HELLOFRESH FACTOR MEALS FACTOR.COM FACTOR SUBSCRIPTION FACTOR*1234 FACTOR 1234 FACTOR HELLOFRESH*1234 FACTOR MEALS 1234 FACTOR.COM*SUBSCRIPTION

Is This Charge Legitimate?

Check whether anyone in your household ordered meal delivery from Factor, HelloFresh, or a linked account using the same card. Review your Factor account at https://www.factor75.com and look for active subscriptions, skipped weeks, shipment history, and billing dates. If you do not recognize the charge, compare the statement line with your email receipts and bank pending transactions, because the merchant name may differ from the checkout page name. You can also contact Factor customer support through the website help center or by using the phone number shown in your account billing page.

How to Dispute or Cancel

1. Sign in to your Factor account and open the subscription or billing section to confirm the charge and check whether a box already shipped. 2. Cancel the subscription or skip future deliveries before the next billing cutoff, because meal plans usually bill on a weekly schedule. 3. Contact Factor support through the official help center at https://www.factor75.com if you need a refund, replacement, or cancellation confirmation. 4. If the merchant cannot resolve the issue, call the number on the back of your card and file a bank dispute for the unauthorized or duplicate charge while keeping screenshots, emails, and order confirmations.

Frequently Asked Questions

Why does my Factor charge show as FACTOR*?

FACTOR* is a common card descriptor for Factor meal subscription billing. The asterisk usually appears when the processor adds a location, order code, or subscription marker to the merchant name. It still points to the same HelloFresh-owned prepared-meal service.

How do I cancel my Factor subscription?

Log in at https://www.factor75.com, open your account settings, and go to the subscription or plan management page. Cancel before the weekly cutoff so the next box does not bill. Save the confirmation email or screenshot in case you need to dispute a later charge.

Why is my Factor charge a different amount than expected?

Factor charges can differ from the preview price because the final bill may include tax, delivery fees, promo expiration, or a different meal count than the one you expected. A skipped week that was not saved before the cutoff can also trigger a full weekly renewal. Pending card holds can also look different before the final amount posts.

Does Factor charge before delivery?

Yes, Factor can charge before the meals arrive because subscription services often bill when the order is processed. The posted date on your bank statement may be earlier than the delivery date shown in your Factor account. That timing difference is normal for recurring meal plans.

Is Factor the same company as HelloFresh?

Factor is owned by HelloFresh, so a Factor charge and a HelloFresh-related descriptor can both point to the same corporate family. The billing name may still appear as FACTOR, FACTOR HELLOFRESH, or FACTOR.COM depending on the payment processor. That is common for subscription brands under the same parent company.

Similar Charges

  • FACTOR*
  • FACTOR HELLOFRESH
  • FACTOR MEALS
  • FACTOR.COM
  • FACTOR SUBSCRIPTION

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