What is "FRESHBOOKS" on my bank statement?

FRESHBOOKS is a legitimate subscription charge from FreshBooks, an invoicing and accounting software company.

Merchant: FreshBooks | Category: Subscription

What Is This Charge?

A charge from FreshBooks reflects a subscription purchase for FreshBooks, a cloud accounting and invoicing software company founded in 2003 in Toronto, Canada. FreshBooks is a software service, not a retail store, and it does not have physical store locations. The company sells tools for invoicing, expense tracking, time tracking, payments, and small-business bookkeeping. A FreshBooks statement line usually means a monthly or annual software plan was billed to the card on file.

Why Does This Charge Appear on My Statement?

This charge appears because someone used a FreshBooks account with your payment method saved for billing. The most common triggers are a new subscription signup, an automatic renewal, or an upgraded plan after a trial period ended. It can also appear after a team member, accountant, or business owner added the card to pay for a client account. If the charge repeats every month or year, it is usually a recurring software subscription.

Typical Charge Amounts

FreshBooks subscription charges commonly appear around $19, $33, $60, or $90 per month, depending on the plan and billing cycle. Annual plans often post as larger charges such as $228, $396, or $720 once per year. Some accounts may also show a temporary card verification hold of $1.00 or $0.00 before the first real charge posts. Taxes can add a small extra amount, so the final total may be a few dollars higher than the advertised plan price.

Common Variations

Common descriptor strings include FRESHBOOKS, FRESHBOOKS*, FRESHBOOKS INC, FRESHBOOKS.COM, and FRESHBOOKS SUBSCRIPTION. Some card networks may also show a shortened merchant label such as FRESHBOOKS TORONTO or FRESHBOOKS CA. If a store or terminal number appears, it is usually part of the payment processor record rather than a physical store number. A descriptor may also include an invoice number, account ID, or billing date.

Is This Charge Legitimate?

A FreshBooks charge is usually legitimate if you or your business signed up for the software, started a free trial, or enabled auto-renewal. Check your email for a receipt from FreshBooks and look for account activity at https://www.freshbooks.com. Log in to the FreshBooks app or website and review the billing page to confirm the plan, renewal date, and payment card. If you do not recognize the charge, contact FreshBooks support through the help center at https://support.freshbooks.com and compare the billing email to your statement.

How to Dispute or Cancel

1. Sign in to your FreshBooks account and open Billing or Subscription settings to cancel auto-renewal. 2. Save a screenshot of the cancellation confirmation and the last invoice or receipt. 3. Contact FreshBooks support through https://support.freshbooks.com if you need help locating the account or stopping future billing. 4. If the charge is unauthorized, call the number on the back of your card and start a bank dispute at the same time. 5. Ask your bank to block future recurring charges from FreshBooks while the dispute is reviewed. 6. If you were billed after a trial or renewal, check the refund terms in your account because software subscriptions are often nonrefundable after the billing date.

Frequently Asked Questions

Why does my FreshBooks charge show as FRESHBOOKS*?

FRESHBOOKS* is a normal card descriptor format used by payment processors to identify the merchant and the transaction source. The asterisk usually does not mean fraud. It often appears when the charge came from a subscription renewal, a trial conversion, or a billing update on a FreshBooks account.

How do I cancel my FreshBooks subscription?

Log in to your FreshBooks account, open Billing or Subscription settings, and turn off auto-renewal before the next billing date. Save the cancellation confirmation screen or email. If you cannot access the account, contact FreshBooks support at https://support.freshbooks.com and ask them to locate the billing profile tied to your card.

Why is my FreshBooks charge a different amount than expected?

The amount can differ because FreshBooks may bill monthly or annually, add sales tax, or apply a plan upgrade after a trial ends. A card may also show a small verification hold before the full subscription posts. If the invoice includes add-ons, extra users, or payment processing fees, the total can be higher than the base plan price.

Can FreshBooks charges repeat every month?

Yes, FreshBooks charges can repeat every month if the account is on a monthly subscription plan. Annual plans usually post once per year instead of every month. Repeating charges usually mean auto-renewal is active on the account.

What should I do if I do not recognize a FreshBooks charge?

Check your email for a FreshBooks receipt and search for billing messages from the company. Then log in at https://www.freshbooks.com or contact support at https://support.freshbooks.com to verify the account. If the charge still looks unauthorized, call your bank immediately and dispute the transaction.

Similar Charges

  • FRESHBOOKS
  • FRESHBOOKS*
  • FRESHBOOKS INC
  • FRESHBOOKS.COM
  • FRESHBOOKS SUBSCRIPTION

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