What is "GOPUFF" on my bank statement?
GOPUFF is a legitimate delivery charge from Gopuff for convenience items, snacks, drinks, and household basics.
Merchant: Gopuff | Category: Food Delivery
What Is This Charge?
A charge from Gopuff reflects a purchase at Gopuff, a U.S. delivery company founded in 2013 that sells snacks, drinks, groceries, household basics, and convenience items through its app and website. Gopuff operates from a network of local micro-fulfillment locations and delivery hubs rather than traditional full-size retail stores, and it serves customers in many U.S. cities. The merchant name on a card statement usually appears when an order is placed through the Gopuff app, the Gopuff website, or a linked checkout flow. The charge is usually legitimate if you or someone in your household ordered late-night snacks, beverages, toiletries, or other small essentials.
Why Does This Charge Appear on My Statement?
A Gopuff charge appears when an order is completed and the payment method is authorized at checkout. The charge can also appear after a tip, a delivery fee, or a promotional discount is finalized at the end of the order. A second common trigger is a temporary authorization hold that later converts into the final posted amount. A third common trigger is a subscription or membership-related order, such as a delivery pass or recurring benefit tied to the account.
Typical Charge Amounts
Typical Gopuff orders often fall between $10 and $40 for a small basket of snacks, drinks, or household items. Delivery fees commonly add about $1.95 to $5.95, and service fees can increase the total by another few dollars depending on the market and order size. A temporary card hold can appear for $1.00, $5.00, or the full estimated order total before the final charge posts. If a membership or delivery pass is active, the statement may also show a recurring fee such as $7.99 per month or a similar subscription amount.
Common Variations
Common statement descriptors include GOPUFF, GOPUFF*, GOPUFF.COM, GOPUFF DELIVERY, and GOPUFF INC. Some card networks may also show a store or location code, such as GOPUFF #1234, GOPUFF STORE 1234, or GOPUFF-1234. Other variations can include a city or region tag, such as GOPUFF MIAMI or GOPUFF NYC, when the processor appends location data. The exact text can change based on the payment processor, card issuer, and the fulfillment site that handled the order.
Is This Charge Legitimate?
A Gopuff charge is usually legitimate if you placed an order in the Gopuff app, on gopuff.com, or through an account linked to your card. Start by checking your order history in the Gopuff app or on the website at https://gopuff.com and compare the posted amount with the receipt. If you do not recognize the charge, look for an email receipt, a delivery confirmation, or a pending authorization that later settled for a different amount. You can also contact Gopuff support through the Help section in the app or website and ask for the order time, delivery address, and payment details tied to the transaction.
How to Dispute or Cancel
1. Open the Gopuff app or go to https://gopuff.com and review the order, refund, and subscription settings tied to your account. 2. If the charge is for a mistaken, duplicate, or missing order, contact Gopuff support first and request a refund or charge review. 3. If you need direct help, use the support options in the app or website and ask for the merchant to cancel any active membership or recurring billing linked to your card. 4. If the merchant cannot resolve the issue, call the number on the back of your card and file a bank dispute immediately; many banks require disputes within 60 days of the statement date. Gopuff generally handles order issues through customer support rather than in-store returns because delivery orders are fulfilled from local hubs, not traditional retail counters.
Frequently Asked Questions
Why does my Gopuff charge show as GOPUFF*?
GOPUFF* usually means the payment processor added a prefix or suffix to identify the merchant and the specific transaction. The asterisk does not usually mean fraud by itself. Check your Gopuff order history, email receipt, and delivery confirmation to match the amount and time.
How do I cancel my Gopuff subscription?
To cancel a Gopuff subscription or delivery pass, open the Gopuff app, go to Account or Membership settings, and turn off auto-renew. If you subscribed on the website, sign in at gopuff.com and review billing settings there. If you cannot find the option, contact Gopuff support through the Help section and ask them to stop recurring billing.
Why is my Gopuff charge a different amount than expected?
A Gopuff charge can differ from the estimate because of delivery fees, service fees, tips, substitutions, taxes, or a temporary authorization hold. If an item was out of stock, the final total may drop or rise after replacement items are selected. The posted amount should match the final receipt after the order is completed.
Does Gopuff place a temporary card hold before charging me?
Yes, Gopuff can place a temporary authorization hold before the final charge posts. The hold may be $1.00, $5.00, or the estimated order total, depending on the card issuer and order type. The hold usually disappears or converts into the final amount after the order settles.
Can I get a refund for a missing or incorrect Gopuff order?
Yes, you can request a refund for a missing item, damaged item, or incorrect order through Gopuff support in the app or on gopuff.com. Include the order number, the delivery time, and photos if the item arrived damaged. If the merchant does not resolve it, you can also start a card dispute with your bank.
Similar Charges
- GOPUFF
- GOPUFF*
- GOPUFF.COM
- GOPUFF DELIVERY
- GOPUFF INC