What is "MIRO" on my bank statement?

MIRO is usually a legitimate subscription charge from Miro, the online whiteboard and collaboration platform.

Merchant: Miro | Category: Subscription

What Is This Charge?

A charge from Miro reflects a purchase of the Miro online whiteboard and collaboration platform, which was founded in 2011 and is used by distributed teams for planning, workshops, and product design. Miro is a software subscription business, not a physical retail store, so the charge usually comes from a digital plan rather than an in-person sale. The company does not operate store locations, and the descriptor can appear when a team or individual account renews automatically. Common merchant names tied to this charge include Miro, Miro Inc., and Miro.com.

Why Does This Charge Appear on My Statement?

This charge appears when a Miro plan renews after a free trial, monthly subscription, or annual subscription reaches its billing date. It also appears when a user upgrades from a free account to a paid plan such as Starter, Business, or Enterprise. A charge can post after a team owner adds seats, changes billing frequency, or accepts a prorated invoice for extra users. If a company pays for the account, the statement descriptor may still show Miro even when the subscription was created by a coworker or department admin.

Typical Charge Amounts

Miro subscription charges commonly start at about $8 per user per month for lower-tier paid plans, and higher-tier plans can cost about $16 to $20 per user per month when billed monthly. Annual billing often posts as a larger upfront charge, such as $96 per user per year or more, depending on the plan and seat count. Business and enterprise invoices can be much higher, and a first charge may include a prorated amount plus taxes. Temporary card authorizations or verification holds are usually $0 or $1 before the final subscription charge posts.

Common Variations

Common descriptor strings include MIRO*, MIRO INC, MIRO.COM, and MIRO SUBSCRIPTION. Some card statements may also show MIRO with a location or reference code, such as MIRO*1234 or MIRO INC 800-000-0000. The asterisk, dot-com suffix, and invoice-style reference are all normal formatting differences for digital subscriptions. The exact text can vary by card network, billing processor, and whether the charge came from a monthly renewal or an annual invoice.

Is This Charge Legitimate?

A Miro charge is usually legitimate if you or someone on your team signed up for a Miro account, started a free trial, or approved a renewal. First, log in at https://miro.com and open Billing or Subscription to match the charge date and amount. Second, check the email address tied to the account for invoices, renewal notices, and seat changes from Miro. Third, if you do not recognize the charge, contact Miro support through the Help Center at https://help.miro.com and review the account owner, because team subscriptions are often managed by one person for several users.

How to Dispute or Cancel

1. Sign in to your Miro account at https://miro.com and open the Billing or Plans page to cancel auto-renewal before the next billing date. 2. Review the invoice, user count, and renewal date, because Miro charges are often nonrefundable after a billing cycle begins. 3. Contact Miro support through the Help Center if you need a refund request, billing correction, or account ownership review; Miro does not publish a general consumer phone number for billing support on its main site. 4. If the charge is unauthorized, file a dispute with your bank or card issuer right away and ask them to block future recurring charges while the investigation is open.

Frequently Asked Questions

Why does my MIRO charge show as MIRO*?

MIRO* usually appears because Miro uses a card-processing descriptor that adds an asterisk before the merchant name. The asterisk does not mean the charge is fraudulent by itself. It often shows up on subscription renewals, annual invoices, or prorated seat charges tied to a Miro workspace.

How do I cancel my Miro subscription?

Cancel by signing in at https://miro.com, opening Billing or Plans, and turning off auto-renewal before the next invoice date. If you are not the account owner, ask the workspace admin to cancel the plan because team subscriptions are controlled centrally. Save the cancellation confirmation email and check that no new invoice is issued.

Why is my Miro charge a different amount than expected?

Miro charges can differ because the plan may be billed monthly instead of annually, seats may have been added, or the invoice may be prorated after an upgrade. Taxes can also change the final amount by state or country. A free-trial conversion can post the first paid charge immediately after the trial ends.

Can Miro charges come from a team account I did not create?

Yes, a Miro charge can come from a team workspace created by a coworker, department admin, or shared business email address. The statement may still show Miro even if another person owns the subscription. Check your work email, shared inboxes, and company expense records before disputing the charge.

Does Miro offer refunds for subscription charges?

Miro refund decisions depend on the billing situation, the plan type, and how soon you contact support after the charge posts. Many subscription services do not refund an active billing period once it starts, so you should request help immediately. Keep the invoice number, charge date, and last four digits of the card ready when you contact support.

Similar Charges

  • MIRO*
  • MIRO INC
  • MIRO.COM
  • MIRO SUBSCRIPTION
  • MIRO*1234

Related Charges

Helpful Guides