What is "NETFLIX" on my bank statement?
NETFLIX is usually a legitimate subscription charge from Netflix for streaming video content.
Merchant: Netflix | Category: Streaming
What Is This Charge?
Netflix is a monthly subscription charge for the popular streaming video service. Netflix offers on-demand access to thousands of movies, TV shows, documentaries, and original content across multiple devices. The charge recurs each month on the anniversary of your sign-up date and appears on your bank or credit card statement as NETFLIX.COM or a variation.
Why Does This Charge Appear on My Statement?
This charge appears because you have an active Netflix subscription. Netflix bills automatically each month, and the charge will continue to appear until you cancel. If you recently signed up for a free trial, the charge begins when the trial period ends. Netflix does not send invoices—the statement charge and an email receipt are your only notifications.
Typical Charge Amounts
Netflix offers several subscription tiers in the US. The Standard with Ads plan costs $7.99/month, the Standard plan is $15.49/month, and the Premium plan with 4K streaming is $22.99/month. If you see a charge slightly different from these amounts, it may reflect a recent price change, a regional pricing difference, or an extra member add-on fee of $7.99/month.
Common Variations
Netflix charges typically appear as NETFLIX.COM on bank statements, but variations include NETFLIX INC, NETFLIX.COM LOS GATOS CA, NETFLIX DIGITAL, and NETFLIX.COM 866-579-7172. The phone number in some descriptors is Netflix's customer service line. All of these refer to the same Netflix subscription service.
Is This Charge Legitimate?
If you have an active Netflix account, this charge is expected. To verify, log into netflix.com/account and check your billing details, including the payment method on file and your next billing date. If you share your Netflix password or someone previously set up an account using your card, that could explain unexpected charges. Netflix also occasionally charges for plan upgrades mid-cycle.
How to Dispute or Cancel
To cancel Netflix, go to netflix.com/account, click "Cancel Membership," and confirm. You'll retain access until the end of your current billing period. Netflix does not offer partial refunds for mid-cycle cancellations, but if you were charged after canceling, contact Netflix support through their Help Center at help.netflix.com. For unauthorized charges, contact your bank to dispute the transaction.
Frequently Asked Questions
Why was I charged by Netflix if I canceled my subscription?
Netflix charges are billed at the start of each monthly cycle. If you canceled mid-cycle, you'll still have access until the end of the paid period but shouldn't see new charges. If a charge appeared after your cancellation date, contact Netflix support—billing errors can sometimes occur, and they will issue a refund.
Why did my Netflix charge increase without notice?
Netflix periodically raises subscription prices and notifies members by email before the change takes effect. Check your email (including spam folders) for a price change notification. You can also log into your account to see your current plan and cost at netflix.com/account.
I see a Netflix charge but I don't have an account. What happened?
Someone may have used your payment information to create a Netflix account. This occasionally happens with stolen card numbers. Contact your bank to dispute the charge and request a new card number, then report the issue to Netflix support.
Can I get a refund from Netflix for a month I didn't use?
Netflix generally does not offer refunds for unused time. However, if you forgot to cancel and haven't used the service recently, contacting Netflix support sometimes results in a courtesy credit—especially if you haven't streamed anything during the billing period in question.
Why does Netflix show as a charge from Los Gatos, CA?
Netflix's headquarters is located in Los Gatos, California. Regardless of where you live, the charge is processed from their main office, so your bank may display the location as Los Gatos, CA or simply California.
Similar Charges
- NETFLIX.COM
- NETFLIX INC
- NETFLIX.COM LOS GATOS CA
- NETFLIX DIGITAL
- NETFLIX.COM 866-579-7172