What is "SEPHORA" on my bank statement?
SEPHORA is a legitimate charge from the beauty retailer Sephora for cosmetics, skincare, fragrance, or related purchases.
Merchant: Sephora | Category: Shopping
What Is This Charge?
A charge from Sephora reflects a purchase at Sephora, the beauty retailer founded in 1969 and known for cosmetics, skincare, fragrance, hair care, and beauty tools. Sephora operates more than 2,700 stores worldwide, including locations in the United States and Canada. The charge is usually legitimate when you bought products in a store, on Sephora.com, or through the Sephora app. It can also appear after an online order ships, after a pickup order is completed, or after a gift card or promotional balance is applied.
Why Does This Charge Appear on My Statement?
This charge appears because you completed a beauty purchase at checkout, either in a store or online. It can also appear when you placed an order on Sephora.com and the payment was captured when the item shipped. A charge can post after a Buy Online, Pick Up In Store order, a same-day delivery order, or a replacement item sent after a customer service adjustment. If you used a debit card, the pending amount may have changed to the final posted amount after taxes, shipping, or a partial cancellation.
Typical Charge Amounts
Sephora charges often start around $12.00 for small items such as lip balm, masks, or travel-size products. Mid-range purchases commonly fall between $25.00 and $85.00 for skincare, foundation, fragrance minis, or makeup sets. Larger orders can reach $100.00 to $250.00 when you buy multiple products, premium fragrance, or gift sets. Temporary authorization holds on cards can appear for $1.00, $0.00, or the full order total before the final charge posts.
Common Variations
SEPHORA SEPHORA* SEPHORA.COM SEPHORA #1234 SEPHORA US SEPHORA ONLINE SEPHORA.COM 877-737-4672 SEPHORA STORE #1234
Is This Charge Legitimate?
A Sephora charge is usually legitimate if you recently bought beauty products, redeemed a gift card, or placed an online order. Check your Sephora account at https://www.sephora.com and open Order History to match the date, amount, and items. Review the receipt in the Sephora app or your email inbox for an order confirmation from Sephora. If the charge still looks unfamiliar, call Sephora customer service at 1-877-737-4672 and ask for the order number, store location, and payment method used.
How to Dispute or Cancel
1. Log in to your Sephora account at https://www.sephora.com or open the Sephora app and find the order in Order History. 2. If the order has not shipped, use the site’s cancellation or return tools right away, because many online orders cannot be changed after fulfillment starts. 3. For store purchases, review Sephora’s return policy and bring the receipt, original payment card, and unused items if you want a refund. 4. If you do not recognize the charge, call Sephora at 1-877-737-4672, then contact your bank or card issuer to start a dispute and block future unauthorized charges.
Frequently Asked Questions
Why does my Sephora charge show as SEPHORA*?
SEPHORA* usually means the payment came from a Sephora store, website, or app order. The asterisk is a card-network descriptor marker, and the final posted name can include a store number, the web store, or a regional code. Check your Sephora order history and email receipt to match the exact amount and purchase date.
How do I cancel my Sephora subscription?
Sephora does not run a standard recurring subscription for most customers, so a repeating charge is usually a Beauty Insider order, auto-replenishment, or a saved-card purchase. Log in to your Sephora account, open Order History, and cancel the order if it has not shipped. If the charge is recurring and you did not authorize it, call 1-877-737-4672 and ask your bank to block future payments.
Why is my Sephora charge a different amount than expected?
The amount can change because Sephora may place a temporary authorization hold before the final charge posts. Taxes, shipping, split shipments, partial cancellations, and gift card use can also change the final total. If you ordered multiple items, the card may show one amount at checkout and a different amount when the order ships.
Can Sephora charges come from a store number?
Yes, Sephora charges can include a store number such as SEPHORA #1234 or SEPHORA STORE #1234. That usually means the purchase was made in a physical location rather than online. Match the store number to your receipt or recent in-store visit to confirm the charge.
What should I do if I do not recognize a Sephora charge?
First, check your Sephora account, email receipts, and any family member purchases on shared cards. Next, call Sephora customer service at 1-877-737-4672 and ask them to look up the transaction. If the merchant cannot verify it, contact your bank immediately to dispute the charge and replace the card if needed.
Similar Charges
- SEPHORA
- SEPHORA*
- SEPHORA.COM
- SEPHORA #1234
- SEPHORA US