What is "SIMPLISAFE" on my bank statement?

SIMPLISAFE is a legitimate charge from SimpliSafe for home security equipment, monitoring, or a subscription.

Merchant: SimpliSafe | Category: Subscription

What Is This Charge?

A charge from SimpliSafe reflects a purchase at SimpliSafe, a home security company founded in 2006 that sells alarm systems, cameras, sensors, and professional monitoring plans. SimpliSafe is a direct-to-consumer brand, so the charge usually comes from an online order, a monthly monitoring subscription, or a replacement part purchase. The company operates as an e-commerce and subscription security provider rather than a traditional retail chain, so it does not have a public store count like a big-box retailer. A statement line with SIMPLISAFE usually means the card was used for a security-related purchase, not an unrelated third-party charge.

Why Does This Charge Appear on My Statement?

This charge appears when you buy a SimpliSafe starter kit, add cameras or sensors, or sign up for monitoring after placing an order on the SimpliSafe website. It also appears when a monthly or annual monitoring plan renews automatically, because the subscription billing continues until you cancel it. Some customers see this charge after a replacement accessory ships, after a warranty-related part is billed, or after a phone order is completed with customer support. A pending authorization can also appear before the final posted amount, especially when the order is placed online or over the phone.

Typical Charge Amounts

SimpliSafe equipment purchases often range from about $99.99 for a basic entry package to $499.99 or more for larger home security bundles. Monitoring plans commonly bill at about $21.99 per month for self-monitoring with camera recording and about $31.99 per month for professional monitoring, depending on the plan. One-time accessory purchases such as extra sensors, keypads, or cameras often fall between $14.99 and $169.99. A temporary card authorization or pending hold may show as $1.00, $0.00, or the full order total before the final charge posts.

Common Variations

SIMPLISAFE* SIMPLISAFE INC SIMPLISAFE MONITORING SIMPLISAFE 800-297-1605 SIMPLISAFE.COM SIMPLISAFE HOME SECURITY SIMPLISAFE US SIMPLISAFE ORDER

Is This Charge Legitimate?

A SIMPLISAFE charge is usually legitimate if you recently ordered home security equipment, renewed monitoring, or contacted SimpliSafe support to change your plan. Check your SimpliSafe account at https://simplisafe.com and review your order history, billing page, and active monitoring plan. You can also verify the charge by calling SimpliSafe at 800-297-1605 and asking for the invoice number, order date, and last four digits of the card used. If you do not recognize the charge, compare the statement date with your email receipts and look for a pending authorization that later converted into a posted payment.

How to Dispute or Cancel

1. Log in to your SimpliSafe account at https://simplisafe.com and open the billing or subscriptions section. 2. Call SimpliSafe at 800-297-1605 to request cancellation, refund status, or a copy of the invoice. 3. If you are within the return window for equipment, ask for the return instructions and the exact return address before shipping anything back. 4. If the merchant cannot resolve the issue, contact your bank or card issuer and file a dispute for the specific transaction while keeping the merchant case number.

Frequently Asked Questions

Why does my SimpliSafe charge show as SIMPLISAFE*?

SIMPLISAFE* is a common card descriptor for a SimpliSafe purchase, subscription renewal, or monitoring fee. The asterisk usually marks an online or card-not-present transaction, and the posted amount may match an equipment order, a monthly plan, or a renewal charge from the same account.

How do I cancel my SimpliSafe subscription?

To cancel a SimpliSafe subscription, log in at https://simplisafe.com and check the monitoring or billing section first. If you cannot cancel online, call 800-297-1605 and ask the agent to end the plan, confirm the cancellation date, and email you written confirmation.

Why is my SimpliSafe charge a different amount than expected?

A SimpliSafe charge can differ from the expected amount because taxes, shipping, plan upgrades, or a temporary authorization hold may be added. A pending charge can also change when a preauthorization becomes a final posted transaction, so the amount on your statement may not match the first amount you saw in your bank app.

Does SimpliSafe charge monthly for monitoring?

Yes, SimpliSafe can charge monthly for monitoring if you enrolled in a subscription plan. The charge usually repeats each billing cycle until you cancel, and the amount depends on whether you chose self-monitoring, professional monitoring, or a higher-tier plan with added features.

Can I return SimpliSafe equipment after being charged?

Yes, you can usually return SimpliSafe equipment if you are within the merchant's return window and follow its return instructions. Contact 800-297-1605 first, ask for the return authorization details, and keep proof of shipment in case you need to dispute the charge with your bank later.

Similar Charges

  • SIMPLISAFE*
  • SIMPLISAFE INC
  • SIMPLISAFE MONITORING
  • SIMPLISAFE 800-297-1605
  • SIMPLISAFE.COM

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