What is "TIDAL" on my bank statement?

TIDAL is a legitimate music streaming subscription charge from TIDAL, the high-fidelity audio service.

Merchant: TIDAL | Category: Streaming

What Is This Charge?

A charge from TIDAL reflects a purchase at TIDAL, the high-fidelity music streaming service founded in 2014 and owned by Block, Inc. TIDAL is a digital subscription business, so it does not have retail store counts like a physical chain. The charge usually comes from a paid music plan, a family plan, or a trial that converted into a monthly subscription.

Why Does This Charge Appear on My Statement?

This charge appears when a TIDAL subscription renews automatically on a billing date. It also appears when someone in your household signs up for a free trial and the trial rolls into a paid plan. A charge can also show up after an app-store purchase through Apple or Google if the subscription was started on a phone.

Typical Charge Amounts

TIDAL subscription charges are commonly around $10.99 per month for an individual plan in the U.S. Family plans are often around $16.99 per month, and student plans are often around $5.49 per month. If the charge is a temporary authorization, the amount may appear as $0.00, $1.00, or a small pending hold before the final monthly charge posts.

Common Variations

TIDAL TIDAL* TIDAL.COM TIDAL MUSIC TIDAL 800-xxx-xxxx TIDAL SUBSCRIPTION TIDAL.COM/BILL TIDAL NY

Is This Charge Legitimate?

A TIDAL charge is usually legitimate if you or someone in your household started a subscription on tidal.com, in the TIDAL app, or through Apple App Store or Google Play. Check your TIDAL account at https://tidal.com and review the billing history and active plan. If you do not recognize the charge, contact TIDAL support through the Help Center at https://support.tidal.com and compare the statement date with your renewal date.

How to Dispute or Cancel

1. Sign in to your TIDAL account and open the subscription or billing settings. 2. Cancel the plan before the next renewal date if you do not want future charges. 3. If the charge is unauthorized, contact TIDAL support first and ask for the transaction details. 4. If TIDAL cannot resolve it, call your bank or card issuer and file a dispute for the specific transaction. 5. Keep screenshots, emails, and the statement descriptor as proof.

TIDAL does not operate like a physical store with a return policy, so subscription refunds depend on account status and support review. If the charge came through Apple or Google, you may need to request cancellation or a refund from Apple or Google instead of TIDAL. If you need direct help, use the TIDAL Help Center at https://support.tidal.com and your card issuer’s dispute line on the back of your card.

Frequently Asked Questions

Why does my TIDAL charge show as TIDAL*?

TIDAL often adds an asterisk or similar billing marker to show the charge came from its subscription system. The descriptor can also reflect an app-store billing route, a renewal, or a card-on-file payment. Check your TIDAL account at https://tidal.com and compare the statement date to your monthly renewal date.

How do I cancel my TIDAL subscription?

Cancel by signing in to your TIDAL account, opening subscription settings, and turning off auto-renew. If you subscribed through Apple App Store or Google Play, cancel there instead of only in TIDAL. Save the cancellation confirmation so you can prove the plan was stopped before the next billing date.

Why is my TIDAL charge a different amount than expected?

A different amount can happen if the plan changed from individual to family, if a free trial converted to a paid month, or if taxes were added. Some banks also show a temporary authorization before the final charge posts. Compare the amount on your statement with the plan price in your TIDAL billing history.

Can TIDAL charges come from Apple or Google billing?

Yes, TIDAL subscriptions can be billed through Apple App Store or Google Play if the plan was started on a mobile device. In that case, the bank statement may show a platform descriptor instead of TIDAL alone. Check the subscription list in your Apple ID or Google account to confirm the billing source.

What should I do if I do not recognize a TIDAL charge?

First, check whether a family member used your card or started a trial on your device. Next, review your TIDAL account and billing emails for the exact renewal date and plan name. If the charge still looks unauthorized, contact TIDAL support and then file a dispute with your bank.

Similar Charges

  • TIDAL
  • TIDAL*
  • TIDAL.COM
  • TIDAL MUSIC
  • TIDAL SUBSCRIPTION

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