What is "UBER EATS" on my bank statement?
UBER EATS is usually a legitimate food delivery charge from Uber Eats for an order placed in the app or website.
Merchant: Uber Eats | Category: Food Delivery
What Is This Charge?
UBER EATS is a charge from Uber's food delivery service. Uber Eats allows you to order food from local restaurants through the Uber Eats app or website and have it delivered to your location. The charge covers the cost of your food, delivery fees, service fees, and any tip you added for the delivery driver.
Why Does This Charge Appear on My Statement?
This charge shows up after an Uber Eats delivery is completed or, in some cases, when you place the order. The total includes the food items at menu price (which may be higher than in-restaurant prices), a delivery fee that varies by distance and demand, a service fee (typically 15% of the order subtotal), and any tip you provided. Small order fees apply to orders under a minimum threshold.
Typical Charge Amounts
Most Uber Eats orders total between $15 and $45, but this varies by restaurant and order size. A typical breakdown might be $20 in food, $3-6 in delivery fee, $3-4 in service fee, plus tax and tip. Uber One members pay reduced or zero delivery fees on qualifying orders. If your charge seems higher than expected, check whether surge pricing or a small order fee was applied.
Common Variations
Uber Eats charges appear as UBER *EATS, UBER EATS, UBER*EATS PENDING, UBER EATS HELP.UBER.COM, or UBER *EATS ORDER. Some banks may show it simply as UBER with no distinction from ride charges. Check the Uber Eats app for the specific order if your statement doesn't clearly indicate it was a food delivery.
Is This Charge Legitimate?
Open the Uber Eats app and check your order history. Each order shows the restaurant, items ordered, fees, tip, and total amount. If your Uber and Uber Eats accounts share the same login, verify the charge isn't actually for a ride. Also check whether someone else in your household might have used your account—Uber Eats accounts can stay logged in on shared devices.
How to Dispute or Cancel
If you received the wrong order, missing items, or poor quality food, open the order in the Uber Eats app and tap "Get Help." You can report specific issues and request credits or refunds. Uber typically responds with a resolution within a few hours. For orders you want to cancel, you can do so through the app before the restaurant starts preparing your food for a full refund. Once preparation begins, cancellation fees may apply.
Frequently Asked Questions
Why is my Uber Eats charge higher than the menu prices I saw?
Uber Eats charges include several additional fees beyond menu prices: a delivery fee ($0.49-$9.99 depending on distance and demand), a service fee (typically 15% of your subtotal), and applicable taxes. Menu prices on Uber Eats are often 15-30% higher than the restaurant's in-store prices, as restaurants set these to offset Uber's commission.
I didn't receive my Uber Eats order but was still charged. What do I do?
Open the Uber Eats app, go to your order history, find the order, and tap 'Get Help.' Select 'I never received my order.' Uber will typically issue a full refund or credit for undelivered orders. Keep any delivery confirmation photos or messages as evidence.
Can I get a refund for missing items in my Uber Eats order?
Yes. In the Uber Eats app, go to your order, tap 'Get Help,' and report the specific missing items. Uber will usually refund the cost of the missing items plus their proportional share of fees and taxes. Take photos of your order as received for reference.
What is the service fee on Uber Eats?
The service fee is typically 15% of your order subtotal (before delivery fee and tax), with a variable cap. This fee goes to Uber to cover operating costs. Uber One members pay a reduced service fee of 5% on qualifying orders from eligible restaurants.
Why was I charged a 'small order fee' by Uber Eats?
Uber Eats charges a small order fee (typically $2) on orders below a certain threshold (usually $10-15). This fee helps cover the cost of delivering small orders. To avoid it, add more items to reach the minimum or consider Uber One membership, which waives some of these fees.
Similar Charges
- UBER *EATS
- UBER EATS
- UBER*EATS PENDING
- UBER EATS HELP.UBER.COM
- UBER *EATS ORDER