What is "YELP*" on my bank statement?

YELP* is usually a legitimate Yelp billing charge for business ads or tools like Guest Manager.

Merchant: Yelp | Category: Subscription

What Is This Charge?

A charge from Yelp reflects a purchase at Yelp, the business review and local advertising platform founded in 2004. Yelp is an online service, not a physical store chain, so it does not have retail store counts in the way a supermarket or restaurant brand does. The charge usually comes from a business subscription, ad campaign, or paid tool such as Yelp Ads, Yelp Billing, or Guest Manager. The descriptor often appears when a business owner, marketer, or account manager has an active Yelp account tied to a card.

Why Does This Charge Appear on My Statement?

This charge appears when a Yelp account is billed for an active service, ad campaign, or software feature. It can post after a monthly subscription renews, after a business starts a paid ad campaign, or after a business uses a tool such as Guest Manager for reservations or waitlist management. It can also appear after a free trial ends and converts to a paid plan. If the card was saved on a business profile, the charge may recur automatically until the account is canceled.

Typical Charge Amounts

Yelp charges are often billed as a monthly subscription, and common amounts include $150, $300, and $500 per month for advertising or lead-generation plans. Smaller tool-based charges can appear around $25 to $99 per month, depending on the product and contract terms. Some accounts show a temporary authorization hold of $1.00 or a small test charge before the first full billing cycle. Annual or multi-month commitments can also create larger charges such as $1,200, $2,400, or more when a billing period is posted in one transaction.

Common Variations

Common descriptor variations include YELP*, YELP*BILLING, YELP*ADS, and YELP*GUESTMGR. Some statements also show YELP* followed by a phone number such as YELP* 877-... or another customer service number. Store-number style patterns are uncommon because Yelp is a digital service, but the descriptor may still include account or billing references. The asterisk usually signals a card-not-present online billing transaction.

Is This Charge Legitimate?

A Yelp charge is usually legitimate if you or someone on your business account signed up for Yelp Ads, Guest Manager, or another paid Yelp service. Check the Yelp app, the Yelp for Business dashboard, or the billing page at https://business.yelp.com to confirm the subscription. Review the email inbox tied to the business account for invoices, renewal notices, and trial-end reminders. If you do not recognize the charge, call Yelp support at 877-767-9357 and ask for the invoice number, account email, and service name tied to the transaction.

How to Dispute or Cancel

1. Log in to the Yelp for Business account and open billing settings to identify the exact plan, renewal date, and invoice amount. 2. Cancel the subscription in the dashboard if you no longer want the service, and save a screenshot of the cancellation confirmation. 3. Call Yelp support at 877-767-9357 to request cancellation, billing clarification, or a refund review. 4. If the charge is unauthorized, file a dispute with your bank or card issuer right away and provide the descriptor, date, and amount. Yelp billing disputes are easier to resolve when you keep copies of invoices, emails, and cancellation confirmations.

Frequently Asked Questions

Why does my Yelp charge show as YELP*BILLING?

YELP*BILLING usually means the charge came from Yelp’s billing system for a business subscription, ad campaign, or paid tool. The billing label often appears instead of a store name because Yelp bills digital services through a centralized merchant account. Check the Yelp for Business dashboard and the invoice email tied to the card to match the amount and date.

How do I cancel my Yelp subscription?

To cancel a Yelp subscription, sign in to the Yelp for Business account, open billing or ad settings, and turn off auto-renew or pause the campaign. Save the cancellation confirmation page and any email receipt. If you cannot access the account, call Yelp support at 877-767-9357 and ask them to close the billing profile.

Why is my Yelp charge a different amount than expected?

A Yelp charge can differ from the expected amount because of monthly billing timing, prorated service changes, ad spend, or a plan upgrade. Some accounts also show a small authorization hold before the full charge posts. Review the invoice details in the Yelp business portal to see whether the amount includes taxes, add-ons, or a partial billing period.

Can Yelp charges be for Guest Manager?

Yes, YELP*GUESTMGR can be a legitimate charge for Yelp Guest Manager, which is a paid tool for reservations, waitlists, and guest flow. The charge usually belongs to a business account rather than a personal consumer account. Confirm the service in the Yelp for Business dashboard and compare the charge date with your subscription start date.

What should I do if I do not recognize a Yelp charge?

If you do not recognize a Yelp charge, first check whether a coworker, agency, or former employee used the business card on a Yelp account. Then review the invoice email, the Yelp for Business billing page, and the transaction date. If it still looks unauthorized, call 877-767-9357 and start a bank dispute immediately.

Similar Charges

  • YELP*
  • YELP*BILLING
  • YELP*ADS
  • YELP*GUESTMGR
  • YELP* 877-767-9357

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