What is "ZOOM.US" on my bank statement?
ZOOM.US is a legitimate Zoom subscription charge for meetings, webinars, or other paid Zoom services.
Merchant: Zoom Video Communications | Category: Subscription
What Is This Charge?
A charge from Zoom reflects a purchase at Zoom Video Communications, the cloud video meetings company founded in 2011 and known for subscription-based communication tools. Zoom does not operate physical retail stores, because it is a software and services business with online-only billing. The charge usually covers a paid plan for meetings, webinars, phone add-ons, cloud recording, or other account features. The descriptor can appear when a free Zoom account is upgraded, renewed, or billed for an add-on service.
Why Does This Charge Appear on My Statement?
This charge appears when a Zoom account is billed after a subscription renewal, a plan upgrade, or the purchase of an add-on. It also appears when a company employee, family member, or team admin uses a card to pay for a Zoom Pro, Business, or webinar plan. A charge can post after a free trial ends, after monthly billing renews, or after a seat count changes on an existing account. If the card was saved in Zoom, the payment can recur automatically until the subscription is canceled.
Typical Charge Amounts
Zoom charges commonly start at about $14.99 per month for a basic paid plan in the U.S. A Zoom Pro plan is often billed around $15.99 per month per user when paid monthly, and annual plans can bill at a higher upfront total. Webinar and large-meeting add-ons can increase the charge by $40, $79, or more depending on the feature and attendee limit. Card verification or authorization holds can also appear as $1.00 or a small temporary pending charge before the final subscription amount posts.
Common Variations
ZOOM.US ZOOM.US* ZOOM.US 888-799-9666 ZOOM VIDEO COMMUNICATIONS ZOOM.US 8887999666 ZOOM.US SAN JOSE CA ZOOM VIDEO COMMUNICATIONS INC
Is This Charge Legitimate?
A Zoom charge is usually legitimate if you or someone on your account signed up for a paid Zoom plan, webinar add-on, or recurring subscription. Check your Zoom billing history at https://zoom.us/billing and sign in to review invoices, plan names, and renewal dates. You can also verify the charge by matching the amount to the email receipt sent by Zoom and by checking whether the card was used for a team account. If the charge looks unfamiliar, call Zoom Support at 1-888-799-9666 and ask for the invoice tied to the last four digits of the card.
How to Dispute or Cancel
1. Sign in to your Zoom account at https://zoom.us and open Billing to confirm the plan, renewal date, and invoice amount. 2. Cancel the subscription in the Zoom web portal before the next renewal date if you do not want future charges. 3. Contact Zoom Support at 1-888-799-9666 to request billing help, a refund review, or clarification on the descriptor. 4. If Zoom cannot resolve the issue, contact your bank or card issuer and file a card dispute for the specific transaction while keeping the Zoom invoice and support emails.
Frequently Asked Questions
Why does my Zoom charge show as ZOOM.US 888-799-9666?
That descriptor usually includes Zoom’s support phone number and appears on card statements for subscription billing or account renewals. It is commonly used for Zoom Pro, webinar add-ons, or other paid services billed through the Zoom website. Match the amount to your Zoom invoice at https://zoom.us/billing and call 1-888-799-9666 if the charge is unfamiliar.
How do I cancel my Zoom subscription?
Sign in to your Zoom account at https://zoom.us, open Billing, and choose the subscription you want to end. Cancel before the next renewal date to stop future charges, and save the confirmation email or screenshot. If the plan was purchased by a company admin, that admin must cancel it from the account owner’s billing page.
Why is my Zoom charge a different amount than expected?
The amount can differ because Zoom may bill monthly or annually, and add-ons like webinars, extra cloud storage, or large-meeting capacity can increase the total. Taxes can also change the final amount by location, and a temporary $1.00 authorization hold may appear before the real charge posts. Check the invoice in Zoom Billing to see the exact plan and billing cycle.
Can Zoom charges recur every month?
Yes, Zoom subscriptions can renew automatically each month or each year until they are canceled. A recurring charge usually means a saved payment method is active on the account. Review the billing settings in the Zoom web portal to confirm whether auto-renew is turned on.
What should I do if I do not recognize a Zoom charge?
First, check whether a coworker, family member, or admin used your card for a Zoom account. Next, sign in at https://zoom.us/billing and compare the invoice date and amount to the statement line. If you still cannot identify it, call 1-888-799-9666 and then ask your bank to open a dispute if the charge is unauthorized.
Similar Charges
- ZOOM.US
- ZOOM.US*
- ZOOM.US 888-799-9666
- ZOOM VIDEO COMMUNICATIONS
- ZOOM.US SAN JOSE CA