What is "ATLASSIAN*" on my bank statement?

ATLASSIAN* is usually a legitimate charge from Atlassian for software subscriptions like Jira or Confluence.

Merchant: Atlassian | Category: Subscription

What Is This Charge?

A charge from Atlassian reflects a purchase of software products and cloud services from Atlassian, a technology company founded in 2002 in Sydney, Australia. Atlassian does not operate retail stores, and its business is centered on subscription software for teams, developers, and project management. The charge usually comes from a paid plan for Jira, Confluence, Trello, Bitbucket, or an add-on service tied to a team account. This descriptor is usually legitimate and is most often tied to a recurring software subscription or a one-time renewal.

Why Does This Charge Appear on My Statement?

This charge appears when a user, team admin, or company billing contact starts or renews an Atlassian subscription. It can also appear after a free trial converts to a paid plan, after a seat count increases, or after an app marketplace purchase tied to an Atlassian account. In some cases, the charge is posted when annual billing renews automatically on the renewal date. A company card, expense card, or shared team card is the most common payment method for this descriptor.

Typical Charge Amounts

Typical Atlassian charges often start at $7.75 per user per month for small cloud plans, and they can rise to $16.00, $42.00, or more per user depending on the product and tier. A monthly Jira or Confluence subscription for a small team can post as a charge between $10.00 and $200.00, while larger team renewals can be $500.00, $1,200.00, or higher. Some card statements also show temporary authorization holds of $1.00 or $0.00 before the final subscription charge posts. Annual invoices can be much larger than monthly charges because Atlassian often bills for the full term in one payment.

Common Variations

ATLASSIAN* ATLASSIAN* BILL ATLASSIAN* SYDNEY ATLASSIAN* 800-000-0000 ATLASSIAN INC ATLASSIAN* CLOUD ATLASSIAN* JIRA ATLASSIAN* CONFLUENCE

Is This Charge Legitimate?

Check whether anyone on your team created, renewed, or upgraded an Atlassian plan in the Atlassian Admin console at https://admin.atlassian.com. Review the billing email tied to the account and look for invoices from Atlassian, because the invoice number and renewal date usually match the card charge. If you do not recognize the charge, ask your workplace IT, finance team, or the person who manages software subscriptions before disputing it. You can also contact Atlassian support through https://support.atlassian.com, and the company’s main support and sales contact numbers are listed on its official site by region.

How to Dispute or Cancel

1. Sign in to the Atlassian account at https://admin.atlassian.com and open Billing to confirm the product, invoice, and renewal date. 2. Cancel the subscription from the billing page if you do not want future charges, and save the cancellation confirmation email. 3. If you need help, contact Atlassian support through https://support.atlassian.com or the phone number shown on your invoice or regional contact page. 4. If the charge is unauthorized, file a dispute with your bank or card issuer right away and provide the invoice, date, and amount. Atlassian billing is subscription-based, so cancellation usually stops future renewals, but it does not automatically reverse a completed charge unless support approves a refund.

Frequently Asked Questions

Why does my Atlassian charge show as ATLASSIAN* BILL?

ATLASSIAN* BILL usually means the payment came from Atlassian’s billing system for a subscription invoice, renewal, or seat adjustment. The word BILL is often added when the charge is tied to an account invoice rather than a simple card purchase. Check the invoice in https://admin.atlassian.com and match the amount, date, and product name before disputing it.

How do I cancel my Atlassian subscription?

Cancel your Atlassian subscription by signing in at https://admin.atlassian.com, opening Billing, and selecting the product you want to stop. Save the cancellation confirmation and check your email for the final notice. If a team admin manages the account, only that admin can usually cancel the plan.

Why is my Atlassian charge a different amount than expected?

The amount can differ because Atlassian bills by seat count, plan tier, billing cycle, or annual renewal date. A free trial can convert to a paid plan, and adding users can increase the invoice total immediately. Some cards also show a small authorization hold before the final charge posts.

Does Atlassian charge monthly or annually?

Atlassian can bill monthly or annually depending on the plan and the settings chosen by the account admin. Monthly plans usually create smaller recurring charges, while annual plans post a larger one-time invoice. The billing frequency is shown on the invoice in the Atlassian Admin console.

What products are usually behind an Atlassian charge?

The most common products behind an Atlassian charge are Jira, Confluence, Trello, and Bitbucket. Charges can also come from marketplace apps or cloud add-ons linked to the same account. The invoice usually lists the exact product name and billing period.

Similar Charges

  • ATLASSIAN*
  • ATLASSIAN* BILL
  • ATLASSIAN* SYDNEY
  • ATLASSIAN* 800-000-0000
  • ATLASSIAN INC

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