What is "TRELLO" on my bank statement?

TRELLO is usually a legitimate subscription charge for Trello, the project management app owned by Atlassian.

Merchant: Trello | Category: Subscription

What Is This Charge?

A charge from Trello reflects a purchase at Trello, the project management app owned by Atlassian, which was founded in 2002 and operates as a digital subscription service rather than a physical retail chain. Trello does not have store locations, so a statement line for TRELLO usually means an online plan, team workspace upgrade, or add-on billed through Atlassian. Trello is used for task tracking, team boards, and workflow management, and the charge is typically tied to a recurring software subscription. If you see this descriptor, the most likely source is a Trello account connected to your email or a company team plan.

Why Does This Charge Appear on My Statement?

This charge appears when a Trello plan renews automatically after a free trial, monthly billing cycle, or annual subscription term. It can also appear when a team admin upgrades a workspace, adds paid seats, or enables a premium feature inside Atlassian billing. In some cases, the charge is triggered by a family member, coworker, or business partner using your card for a shared project management account. A statement descriptor can also appear a few days after the actual purchase date because card networks sometimes post software charges after authorization.

Typical Charge Amounts

Trello charges commonly start at $0 for the free plan, $5 per user per month for the Standard plan, $10 per user per month for the Premium plan, and $17.50 per user per month for the Enterprise plan when billed annually in many markets. Monthly billing can be higher than annual billing, and a small card authorization hold of $1.00 or $0.00 may appear when a payment method is verified. A team with 3 users on a $5 plan may show a $15.00 monthly charge, while a 10-user workspace on a $10 plan may show a $100.00 charge. Taxes can add a few dollars to the final amount depending on the billing address.

Common Variations

TRELLO TRELLO*ATLASSIAN ATLASSIAN TRELLO TRELLO.COM TRELLO SUBSCRIPTION ATLASSIAN*TRELLO TRELLO-ATLASSIAN TRELLO 800-218-5161 ATLASSIAN INC TRELLO TRELLO*PAYMENT

Is This Charge Legitimate?

A legitimate Trello charge should match an account you or your organization created at trello.com or atlassian.com. Check your email for receipts from Atlassian, and search for messages that mention billing, renewal, or invoice numbers. Review the Trello app or Atlassian account settings to confirm the plan name, billing date, and number of seats. If you do not recognize the charge, contact Atlassian Support through support.atlassian.com and compare the charge date and amount with your account history before disputing it.

How to Dispute or Cancel

1. Sign in to Trello or your Atlassian account and open Billing to cancel the subscription before the next renewal date. 2. Review the invoice history and confirm whether the charge came from a monthly plan, annual plan, or seat increase. 3. Contact Atlassian Support at support.atlassian.com or by using the help links in the app if you need a refund request or billing review. 4. If the charge is unauthorized, call the number on the back of your card and start a bank dispute at the same time, because card issuers can block future recurring payments while the merchant review is pending. Trello subscriptions are digital services, so there is usually no physical return policy, and cancellation normally stops future billing rather than reversing a completed billing period.

Frequently Asked Questions

Why does my Trello charge show as TRELLO*ATLASSIAN?

TRELLO*ATLASSIAN usually means the payment was processed through Atlassian, the company that owns Trello. The extra Atlassian text is a billing descriptor, not a separate merchant. Check your Trello or Atlassian account for the matching invoice date, plan name, and number of users.

How do I cancel my Trello subscription?

To cancel Trello, sign in to your Atlassian account, open Billing, and turn off auto-renew for the workspace or plan. Save the cancellation confirmation email, because it is the best proof that future charges should stop. If a charge already posted, contact Atlassian Support and ask whether the plan is eligible for a refund.

Why is my Trello charge a different amount than expected?

A Trello charge can differ from the expected amount because billing may be per user, per month, or per year, and taxes can be added at checkout. A workspace upgrade, added seat, or annual renewal can also raise the total. Check whether the invoice includes extra users, a higher plan tier, or local sales tax.

Does Trello charge a free trial automatically after it ends?

Yes, a Trello free trial can convert to a paid subscription if auto-renew is left on. The charge usually appears on the first billing date after the trial ends. Review the trial email and billing settings to confirm the renewal date and plan level.

Can a coworker or team admin create a Trello charge on my card?

Yes, a coworker or team admin can create a Trello charge if your card was saved as the workspace payment method. Trello billing is often tied to a shared team account, so one person can trigger renewal for everyone. Ask the admin to check the invoice and remove your card if it was added by mistake.

Similar Charges

  • TRELLO
  • TRELLO*ATLASSIAN
  • ATLASSIAN TRELLO
  • TRELLO.COM
  • TRELLO SUBSCRIPTION

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