What is "HUBSPOT" on my bank statement?
HUBSPOT is usually a legitimate subscription charge from HubSpot’s CRM and marketing software.
Merchant: HubSpot, Inc. | Category: Subscription
What Is This Charge?
A charge from HubSpot reflects a purchase of CRM, marketing, sales, or customer service software from HubSpot, Inc., which was founded in 2006 and operates as a software subscription business with no physical retail stores. HubSpot sells cloud-based tools for email marketing, contact management, automation, reporting, and website forms. The charge usually appears when a free trial converts to a paid plan, when a monthly or annual subscription renews, or when an add-on such as extra seats, contacts, or onboarding services is billed.
Why Does This Charge Appear on My Statement?
This charge appears because a HubSpot account was activated with a payment method and then billed for a recurring plan or add-on. It can also appear after a trial ends, after an admin upgrades the workspace, or after a team member buys a paid feature inside the account. In some cases, the statement line shows up days after the actual purchase because card networks post subscription charges after the merchant processes the invoice.
Typical Charge Amounts
HubSpot charges often start at $20 to $50 per month for entry-level tools, and small teams may see monthly bills of $50 to $200. Annual plans can post as larger charges such as $240, $600, $1,200, or more depending on the product tier and number of users. Some accounts also show temporary authorization holds of $1.00 or $0.00 before the final subscription charge posts. Add-ons, onboarding, and extra seats can increase the total by $25, $100, or several hundred dollars on the same invoice.
Common Variations
Common statement descriptors include HUBSPOT, HUBSPOT INC, HUBSPOT*, HUBSPOT BIL, and HUBSPOT.COM. Some card statements also show invoice-style or location-style suffixes such as HUBSPOT BIL MA, HUBSPOT INC CAMBRIDGE MA, or HUBSPOT* followed by a customer or invoice reference number. The merchant name may also appear with a country or billing code attached to the end of the descriptor.
Is This Charge Legitimate?
Start by checking whether anyone on your team uses HubSpot for CRM, email marketing, forms, or sales automation. Next, sign in at https://app.hubspot.com and review the Billing and Payments area for active subscriptions, invoices, and recent upgrades. You can also check the account owner’s email inbox for invoices or renewal notices from HubSpot, because legitimate charges usually match a sent invoice.
If the charge does not match any known account, compare the descriptor to the exact card statement line and look for a trial conversion or annual renewal. HubSpot’s main support site is https://help.hubspot.com, and the company’s public contact page is https://www.hubspot.com/company/contact. If you still cannot identify the charge, call the number on the back of your card and ask the bank to check whether the transaction was card-present, card-not-present, or a recurring merchant token.
How to Dispute or Cancel
1. Log in to HubSpot and open Billing to cancel the subscription, remove add-ons, or downgrade the plan before the next renewal date. 2. Save the invoice number, statement date, and exact descriptor from your bank statement before contacting support. 3. Contact HubSpot support through the help center at https://help.hubspot.com or the contact page at https://www.hubspot.com/company/contact to request cancellation or a billing review. 4. If the charge is unauthorized, call your bank immediately and file a card dispute while the merchant review is still open.
HubSpot billing is usually tied to the account owner, so canceling requires access to the original workspace or an admin role. If you were billed after a free trial, check whether the plan terms allowed automatic conversion to paid service. If the merchant will not reverse the charge, your bank can open a dispute for a duplicate charge, unauthorized subscription, or service not received claim.
Frequently Asked Questions
Why does my HubSpot charge show as HUBSPOT*?
HUBSPOT* is a normal card descriptor for a HubSpot subscription or add-on purchase. The asterisk usually marks a merchant reference, invoice code, or billing suffix, and it does not by itself mean fraud. Check your HubSpot billing portal at https://app.hubspot.com to match the charge to a plan, renewal, or trial conversion.
How do I cancel my HubSpot subscription?
Cancel by signing in to the HubSpot account that owns the billing profile, then opening Billing and turning off renewal or removing the paid plan. If you cannot access the account, contact support at https://help.hubspot.com or the contact page at https://www.hubspot.com/company/contact and ask for billing cancellation help. Save the cancellation confirmation before the next invoice date.
Why is my HubSpot charge a different amount than expected?
A HubSpot bill can be higher than expected because of annual billing, extra seats, contact-tier changes, onboarding fees, or add-ons added mid-cycle. Subscription charges can also include prorated amounts when a plan is upgraded during the month. Review the invoice in the HubSpot billing portal to see the exact line items.
Does HubSpot charge a free trial automatically?
Yes, a HubSpot free trial can convert to a paid subscription if the account is not canceled before the trial ends. The first posted charge may appear a few days after conversion because card networks and billing systems do not always post on the same day. Check the account email for trial-end notices and invoice messages.
What should I do if I do not recognize a HubSpot charge?
First, ask coworkers, assistants, or contractors whether they created a HubSpot account using your card. Then compare the statement descriptor with the billing history in https://app.hubspot.com and look for invoices, renewals, or add-ons. If no one recognizes it, call your bank right away and start a dispute for an unauthorized recurring charge.
Similar Charges
- HUBSPOT
- HUBSPOT INC
- HUBSPOT*
- HUBSPOT BIL
- HUBSPOT.COM