What is "LOOM" on my bank statement?
LOOM is usually a legitimate subscription charge for Loom, the video messaging and screen recording service.
Merchant: Loom | Category: Subscription
What Is This Charge?
A charge from Loom reflects a purchase at Loom, the video messaging and screen recording software company founded in 2016. Loom is a software subscription business, not a physical retail chain, and it does not operate store locations. The company is known for workplace video recording, screen capture, and asynchronous team communication tools. A statement line with LOOM usually means a paid plan, an auto-renewal, or a team seat billed through Loom or its payment processor.
Why Does This Charge Appear on My Statement?
This charge appears when someone starts a Loom paid plan, renews a monthly or annual subscription, or upgrades from a free account to a paid workspace. It can also appear after a trial ends and billing begins automatically. In some cases, a company admin buys seats for employees and the charge appears on a corporate card instead of a personal card. If you share a card with family or coworkers, another user may have connected that card to a Loom account.
Typical Charge Amounts
Loom pricing commonly starts around $15 per user per month for individual paid plans, and team plans can bill at higher per-seat rates depending on the plan and billing cycle. Annual billing often posts as a larger upfront charge, such as $150 to $180 for one user or a higher total for multiple seats. Some cards may show a temporary authorization hold near $1.00 before the final subscription charge posts. Tax can add a small amount to the final total, so the posted amount may be a few dollars higher than the advertised plan price.
Common Variations
LOOM* LOOM INC LOOM.COM LOOM SUBSCRIPTION LOOM* 888-LOOM-0000 LOOM* SAN FRANCISCO CA LOOM* WWW.LOOM.COM LOOM* TEAM PLAN
Is This Charge Legitimate?
A legitimate Loom charge usually matches a recent sign-up, renewal, or team purchase in your Loom account. Check your email for receipts from Loom and search for billing messages, trial-end notices, or seat-upgrade confirmations. Log in at https://www.loom.com and review the billing or subscription page to confirm the plan, renewal date, and payment method. If you do not recognize the charge, contact Loom support through the help center at https://support.loom.com and compare the card’s last four digits with the payment method on file.
How to Dispute or Cancel
1. Sign in to your Loom account at https://www.loom.com and open the billing or subscription settings. 2. Cancel auto-renewal before the next billing date if you do not want future charges. 3. Save screenshots of the charge, the receipt, and the cancellation confirmation. 4. If the charge is unauthorized, contact your bank or card issuer immediately and start a card dispute while you contact Loom support. 5. If you need merchant help, use Loom’s help center at https://support.loom.com; if a phone number is listed on your receipt, use that exact number because Loom support contact details can change by region and plan.
Frequently Asked Questions
Why does my Loom charge show as LOOM* or LOOM.COM?
Loom often uses short billing descriptors such as LOOM*, LOOM.COM, or LOOM SUBSCRIPTION because the charge comes from its online software billing system. These names usually appear when a trial converts to a paid plan, a monthly renewal processes, or a team admin buys seats.
How do I cancel my Loom subscription?
To cancel Loom, sign in at https://www.loom.com, open Settings or Billing, and turn off auto-renewal before the next renewal date. Save the cancellation confirmation, because the charge can still post if the billing cycle already started.
Why is my Loom charge a different amount than expected?
The amount can differ because Loom may bill monthly or annually, add tax, or charge for more than one user seat on a team plan. A card may also show a small authorization hold first, and the final posted amount can be higher than the previewed price.
Does Loom charge for free accounts?
Loom’s free plan should not create a recurring subscription charge, but a free trial can convert to a paid plan if auto-renewal is left on. If you see a charge, check whether you upgraded, added seats, or accepted a trial offer that required a payment method.
What should I do if I do not recognize a Loom charge?
Check your email for Loom receipts, review your Loom account billing page, and confirm whether a coworker or family member used your card. If the charge is still unfamiliar, contact your bank to dispute it and ask Loom support to identify the account tied to the payment.
Similar Charges
- LOOM*
- LOOM INC
- LOOM.COM
- LOOM SUBSCRIPTION
- LOOM* SAN FRANCISCO CA