What is "ROVER" on my bank statement?
ROVER is usually a legitimate charge from Rover, the pet-sitting and dog-walking marketplace.
Merchant: Rover | Category: Other
What Is This Charge?
A charge from Rover reflects a purchase at Rover, the pet-sitting and dog-walking marketplace founded in 2011. Rover is an online services platform, not a physical store chain, so it does not have store counts in the way a retailer does. The company connects pet owners with sitters, dog walkers, boarding hosts, and drop-in care providers. A Rover charge usually means you booked pet care through the Rover website or app, or you paid for an add-on service tied to an existing booking.
Why Does This Charge Appear on My Statement?
This charge appears because you completed a booking, approved a reservation, or paid a service fee through Rover. It can also appear after a sitter confirms a stay, a walk, or a drop-in visit, because Rover processes payment when the service is scheduled or completed. In some cases, the charge reflects a preauthorization hold before the final amount is settled. If you used the Rover app, a saved payment method, or an account tied to a family member, the descriptor can still appear on your card statement even if the booking was made days earlier.
Typical Charge Amounts
Rover charges are usually tied to the type of pet care you booked, and a single dog walk often falls around $15 to $35. Drop-in visits commonly run about $20 to $50, while overnight boarding or house sitting can range from $40 to $100 per night or more depending on location and pet needs. Rover also charges service fees, and those fees can add roughly 5% to 20% to the booking total. Some cards may show a temporary authorization hold for $1.00, $5.00, or the full estimated booking amount before the final charge posts.
Common Variations
ROVER ROVER.COM ROVER*PET CARE ROVER INC ROVER*DOG WALK ROVER*BOARDING ROVER*DROP IN ROVER*1234 ROVER.COM*5678 ROVER PET CARE ROVER*SEATTLE WA ROVER*SAN FRANCISCO CA
Is This Charge Legitimate?
A legitimate Rover charge should match a booking you made in your Rover account at rover.com or in the Rover app. Start by opening your booking history and checking the date, sitter name, service type, and total price. Next, compare the statement amount to your booking receipt and any message thread with the sitter. If you do not recognize the charge, contact Rover support through the Help Center at https://support.rover.com before disputing it with your bank.
How to Dispute or Cancel
1. Sign in to your Rover account and open the booking details to confirm the service date, sitter, and total amount. 2. If the charge is wrong, contact Rover support through https://support.rover.com and request a review of the transaction. 3. If you need to cancel future care, cancel the booking in the app or website before the sitter’s cancellation deadline, because late cancellations may still be charged. 4. If Rover cannot resolve the issue, call the number shown in your account help page or start a card dispute with your bank right away, and keep screenshots, receipts, and message history as evidence.
Frequently Asked Questions
Why does my Rover charge show as ROVER*1234?
Rover often adds a short code, city tag, or booking reference to the descriptor so the charge can be matched to a specific reservation. A format like ROVER*1234 usually points to a pet-sitting, boarding, or dog-walking booking processed through Rover’s payment system. Check your Rover account history and compare the amount, date, and sitter name to the statement line.
How do I cancel my Rover subscription?
Rover is not a subscription service in the usual sense, so most charges come from one-time pet-care bookings rather than recurring membership billing. To stop future charges, open the Rover app or log in at rover.com, find the active booking, and cancel it before the sitter’s cancellation cutoff. If you only want to remove a saved card, delete the payment method in your account settings.
Why is my Rover charge a different amount than expected?
The amount can change because Rover may add service fees, holiday pricing, extended care, medication administration, or extra pet fees. Some cards also show a temporary authorization hold before the final charge posts, and that hold can differ from the settled amount. Review the booking receipt in Rover to see whether the final total includes taxes, fees, or schedule changes.
Can Rover charges include multiple pets or extra services?
Yes, Rover charges can increase when a booking includes more than one pet, a longer stay, or add-ons like medication, bathing, or late pickup. The final statement amount should match the booking summary in your Rover account. If it does not, compare the message thread and receipt before contacting support.
How do I know if a Rover charge is a scam?
A scam is more likely if you never created a Rover account, never booked pet care, or see repeated charges with no matching receipt. Legitimate Rover charges should appear in your booking history and in email confirmations from Rover. If the charge is unfamiliar, contact Rover support first and then ask your bank to block the card if needed.
Similar Charges
- ROVER
- ROVER.COM
- ROVER*PET CARE
- ROVER INC
- ROVER*1234