What is "CLICKUP" on my bank statement?

CLICKUP is usually a legitimate subscription charge from ClickUp, the project management software company.

Merchant: ClickUp | Category: Subscription

What Is This Charge?

A charge from ClickUp reflects a purchase at ClickUp, the project management software company founded in 2017. ClickUp is a subscription business, not a physical retail store, and it sells cloud software for task tracking, docs, dashboards, and team collaboration. The company does not operate store locations, so a bank statement line for CLICKUP usually points to an online software subscription or add-on. The descriptor can appear when a user starts a paid plan, upgrades a workspace, or renews a monthly or annual subscription.

Why Does This Charge Appear on My Statement?

This charge appears because a ClickUp account was billed after a trial ended, a plan renewed, or a workspace admin added seats or features. A common trigger is an automatic monthly or annual renewal tied to the card on file. Another common trigger is a team purchase where one person in a company created the account and used a shared business card. A charge can also appear after an upgrade to a higher tier, such as adding guests, automations, or storage.

Typical Charge Amounts

ClickUp charges often start at $0 for a free plan and then move to paid subscriptions such as $7 per user per month for the Unlimited plan when billed annually, or $10 per user per month when billed monthly. Business plan pricing is commonly $12 per user per month billed annually or $19 per user per month billed monthly. Enterprise pricing is custom, so the statement amount can vary based on seat count, billing cycle, and taxes. If a card was authorized for verification, the temporary hold is often $1 or a small pending authorization that later drops off.

Common Variations

CLICKUP CLICKUP* CLICKUP.COM CLICKUP INC CLICKUP SUBSCRIPTION CLICKUP* 800-123-XXXX CLICKUP* CA CLICKUP* FL CLICKUP* BILLING CLICKUP* PLAN UPGRADE

Is This Charge Legitimate?

Start by checking whether anyone on your team created a ClickUp workspace or started a free trial at https://clickup.com. Review the billing email inbox for a receipt, renewal notice, or seat-change confirmation from ClickUp, because those emails usually explain the exact amount. Open the ClickUp app or log in at https://app.clickup.com and check Workspace Settings, Billing, and Subscription to match the card charge. If you still do not recognize the charge, contact ClickUp support through https://clickup.com/contact or the help center and ask for the invoice tied to the last four digits of the card.

How to Dispute or Cancel

1. Log in to ClickUp at https://app.clickup.com and open Workspace Settings, then Billing, then Subscription. 2. Cancel the plan or remove paid seats before the next renewal date, because ClickUp subscriptions usually renew automatically. 3. Save the cancellation confirmation and invoice PDF, because those records help prove the cancellation date. 4. If the charge is unauthorized, call your bank or card issuer right away and start a card dispute while you contact ClickUp support for a billing review. 5. If you need merchant help, use the ClickUp support form at https://clickup.com/contact; if a phone number is listed in your account region, use the number shown in your billing portal or receipt.

Frequently Asked Questions

Why does my ClickUp charge show as CLICKUP* or CLICKUP.COM?

ClickUp uses different billing descriptors for web purchases, renewals, and plan changes, so the same subscription can appear as CLICKUP*, CLICKUP.COM, or CLICKUP INC. The variation usually depends on the payment processor, the billing country, and whether the charge came from a monthly renewal, annual renewal, or seat upgrade.

How do I cancel my ClickUp subscription?

To cancel ClickUp, sign in at https://app.clickup.com, open Workspace Settings, choose Billing, and stop auto-renew or downgrade the plan before the next billing date. Save the cancellation confirmation, because the charge can still post if the renewal already started before you canceled.

Why is my ClickUp charge a different amount than expected?

A ClickUp charge can differ from the expected amount if the plan billed annually instead of monthly, if extra seats were added, or if taxes were applied. A temporary $1 authorization can also appear before the final subscription charge posts, and that hold usually disappears after the card is verified.

Does ClickUp charge per user or per workspace?

ClickUp commonly bills per user seat on paid plans, so the total charge depends on how many members were added to the workspace. A single workspace can produce a larger statement amount if several teammates were assigned paid access at the same time.

What should I do if I do not recognize a ClickUp charge?

First check whether a coworker, family member, or contractor created a ClickUp account using your card. Then review the billing email and the workspace subscription page, and if the charge still looks unauthorized, contact your bank immediately and ask ClickUp support for the invoice tied to the transaction.

Similar Charges

  • CLICKUP
  • CLICKUP*
  • CLICKUP.COM
  • CLICKUP INC
  • CLICKUP SUBSCRIPTION

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